Hours for this position are Monday - Thursday 8:45am - 5:15pm, rotating Friday 8:45-5:15/9:45-6:15 with 2-3 Saturday's 8:45am-12:15pm.

Your Role
Ensures members receive friendly, accurate and timely assistance. Assists Head Teller in managing day-to-day cash operations. Trains and helps Tellers as needed.
Essential Functions & Responsibilities

• Receives and processes member financial transactions, including deposits, withdrawals, transfers, loan payments, and wire transfers. Assists in balancing ATM, recyclers, and audit duties. Balances cash drawer and daily transactions.
• Schedules, trains, and assists with performance reviews, coordinates teller activities. Works as primary teller line supervisor when Head Teller is not present.
• Monitors the work of other tellers, assists with developing staff, answers questions about products and resolves member or staff problems that are within their authority to resolve.
• Maintains member records and cross-sells credit union services.
• Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
• Balances cash drawer and daily transactions.
• In addition to Teller 1 & Teller 2 requirements, maintains a high skill level among tellers, schedule tellers to meet member demand at a minimum of cost.
• To provide friendly, professional, personal service to all members.
• Manages escalated member experiences.
• Less than 7 posting errors per year.
• To successfully recommend a new product or service to all members you work with.
• Balance personal cash drawer on a daily basis.
• Works as the primary teller line supervisor when Head Teller is not present.

Qualifications

• High School education or GED. Required
• 2-4 years Two years to four years of similar or related experience. Preferred
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. (High proficiency)
• Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. (High proficiency)
• Must have good communication skills for training other tellers. (High proficiency)
• 10-key calculator and computer keyboard skills. (High proficiency)
• Accurate with numbers and names. (High proficiency)
• Campus Cash Operations Certification Required

Full Time Employee Benefits Package

Full Time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401K with up to 5% company match, and Short & Long Term Disability Insurance.Additionally,Campus USA offers other benefits such as Tuition Reimbursement, Paid Parental Leave, Gym Membership reimbursement and other wellness benefits. Campus USA Credit Union strongly encourages health, well-being and work-rest balance. We do everything we can to promote healthy, happy employees!

EOE/AA including Veterans and Disabled.