Pay Rate:

Starting at $20/hour

Schedule"

Available to work the hours of operations which are currently: M-F 7:30am to 6:00pm, and Saturday 9:00am to 5:00

Since 1852, Elwyn has helped people with autism, intellectual, developmental, and behavioral challenges lead meaningful lives. As an internationally recognized nonprofit human services organization, we have always been on the forefront of innovation.

Please join us to make a difference in the life quality of children, teens and adults with autism, intellectual and developmental disabilities, and related behavioral health challenges - and feel the resulting pride that will enrich your own life.

• Generous Paid Time Off
  
• Comprehensive Medical/Dental/Vision Benefit Packages
  
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
  
• Tuition Reimbursement
  
• Career Advancement Opportunities and Growth
  
• Flexible Schedules
  
• Retirement Savings Plan

Elwyn is currently seeking an Intake Coordinator to respond to families and service providers upon initial call into Elwyn SEEDS main Intake telephone line; assist with the scheduling of evaluation appointments; answer family questions regarding the intake, evaluation and Individual Education Plan (IEP) processes; collect intake information regarding the child necessary to recommend specific service discipline representatives to be included on the Multidisciplinary Evaluation (MDE) team.

DUTIES & RESPONSIBILITIES

• Answer calls via the Elwyn SEEDS Intake Line in a call center environment; respond to calls from parents, guardians, service providers, school administrators and general public
• Provide information to callers in reference to intake referral process, location of appointment, early intervention services, and scheduling intake and/or evaluation appointments
• Utilize knowledge of the early intervention process as well as child-specific information found in data systems to appropriately respond to incoming phone calls through our intake line
• Independently supplement intake assessment questionnaire with probing and clarifying as needed to determine the level of the child's development and areas of need based upon information supplied by the parent
• Evaluate family concerns in the context of typical child development to ensure that the child has appropriate team members at the time of the evaluation
• Accurately collect, enter into, and manage client data using Microsoft Excel
• Process referrals adhering to policies and procedures set by the Intake/MDE/IEP Department
• Perform other duties as assigned

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School Diploma, required; Bachelor's degree in Early Childhood Education or human services or communications preferred
• Two (2) years' experience in customer service dealing with the public via telephone or face-to-face contact
• Intermediate experience with Microsoft Office: Outlook, Word and Excel
• Demonstrated knowledge of behavioral health, early childhood education and/or early intervention services and regulations
• Demonstrated ability to follow established procedures
• Demonstrated ability to work effectively as part of a team
• Must possess excellent customer interaction, organizational, collaboration, presentation, and written and verbal communication skills

HAZARDS/PHYSICAL DEMANDS: