Position: Revenue Cycle Operations Analyst

Department: PFS Cashiers

Schedule: Full Time

POSITION SUMMARY:

Under the direction of the Cash Processing Manager and Director of Middle Revenue Cycle, the Revenue Cycle Operations Analyst is responsible for maintaining the integrity of cash for both Boston Medical Center (BMC) and Boston University Medical Group (BUMG). The Revenue Cycle Operations Analyst is responsible for ensuring maximum efficiency and accuracy of accounts receivable balances through payment posting and credit and refunds oversight. The Revenue Cycle Operations Analyst is also responsible for monitoring, working and assessing various workqueues within the Electronic Health Record (EHR) system and working with IT to improve system workflow based on trends and patterns identified. The Revenue Cycle Operations Analyst is responsible for developing policies and procedures, as well as supporting the business operations for assigned functions within the Revenue Cycle Operations team and in support all revenue generating departments. The responsibilities will include: monitoring EFT transactions and bank statements; posting EFTs and completing manual posting, partnering with the Cash Processing Manager and Sr. Revenue Cycle Operations Analyst to correct daily and monthly reconciliation discrepancies; and performing ad-hoc analytical tasks as assigned. The Analyst acts as a liaison working with staff within the departments on tasks related to incorrect posting and researching missing payments. The Revenue Cycle Operations Analyst functions as a subject matter expert in small size projects and works to create a positive, constructive, and supportive working environment.

This position will work with other internal Finance team members, Department Administrators, the Treasury Department, third party billing vendors and internal/external customers.

JOB REQUIREMENTS

EDUCATION:

Associate's degree in Business/Healthcare related field preferred or equivalent combination of formal education and work experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

None

EXPERIENCE:

One to three years minimum recent experience in healthcare cash processing, finance, patient accounting and/or physician billing, preferably in an Academic Medical Center setting.

KNOWLEDGE AND SKILLS:

• Ability to work independently and with a team.
• Able to excel in a complex, demanding environment with time-sensitive deadlines.
• Proven abilities in problem management, process analysis, and root cause analysis.
• Ability to communicate analysis including trends and opportunities to stakeholders both verbally and through writing
• At minimum, intermediate level of proficiency with Window based software, including but not limited to Microsoft Word, Outlook, Excel and PowerPoint
• Excellent presentation skills and interacting with senior levels of hospital management and with physician leaders.
• Excellent organizational and project management skills.
• Highly responsive to manage time effectively, attention to detail, and follow through.
• Strategic thinker with business acumen.
• Superior analytical skills to evaluate information gathered from multiple sources and synthesize into actionable information
• Excellent writing, interpersonal and organizational skills
• Working knowledge of healthcare applications including, but not limited to Epic, Onbase, Payer Portals, Pay Plus, Instamed.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Provide support to all revenue generating departments on cash related issues in collaboration with departmental stakeholders, Revenue Cycle teams and Finance.

Perform month end tasks including, but not limited to, reconciliation, resolving issues, monitoring and clearing workqueues, and payment posting.

Partner with the Sr. Revenue Cycle Operations Analyst and management by raising issues, working to understand the root cause and offering potential solutions.

Serves as a cash processing subject matter expert to internal and external team members.

With Senior Analyst or Manager oversight, develop work plans and lead project timelines for small initiatives to complete assigned projects in the most timely and efficient manner possible.

Responsible for the compilation and distribution of reconciliation reporting for assigned areas, as needed.

Collaborates effectively with diverse groups of people and various service departments throughout the organization.

Identifies trends and performs root cause analysis on the cash reconciliation processes, as well as other departmental policies.

Based on cash processing issues, researches and recommends process improvements, which includes writing procedures, training, and monitoring the new process.

Responsible for coordinating cash service communication among the professional billing office, practices, and billing vendors, as needed.

Serves as liaison for professional cash management to the hospital analytics department, to compound trends, issues, and payer-related changes.

Assists the Senior Analyst and Manager in identifying and resolving reconciliation variances. Monitors daily variance reports to drive sustained performance and reduced cash posting lag time.

Works in collaboration with team members throughout the organization to coordinate audit schedules and prepares data requests for internal and external audit teams. Acts as liaison to auditors to address audit questions additional data requests. IND123

Performs other duties as directed or assigned.

Must adhere to all of BMC's RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Equal Opportunity Employer/Disabled/Veterans