Care Coordinator III (Glendale Adult Services)

This position is partially remote, and you have the option to elect into a 9/80 flex work schedule. The salary for this position is between $66,600 - $69,134 annually.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

We are seeking a Care Coordinator to provide case management, crisis intervention and linkage to community resources for individuals with a history of persistent mental illness and/or substance use; ensures clients receive the maximum benefit from all interventions in an integrated health care setting. This position will also provide supervision to three to four care coordinators and assist with other administrative projects, as appropriate. This position will perform job duties while ensuring a safe, nurturing environment for clients and staff that fosters a sense of hope, dignity and recovery.

Primary Duties

• Oversees care coordinators in the day-to-day operations of the program and/or Division. Including: managing schedules and reviews and approves timesheets in timekeeping system.
• Provides supervision to care coordinators including supporting training needs and skill development, upholding expectations and providing direction as needed.
• Collaborates with supervisors across the Division to ensure Agency needs are meet related to the care coordinators.
• Conducts care coordinators team meetings and trainings as appropriate.
• Assists with additional Division-wide projects as assigned.
• Assists clients to locate, access and utilize a full range of health care services, community support groups and resources; establish and maintain housing; access mental and medical care, rehabilitation programs and drug/alcohol services; increase social contacts and engage in constructive activities.
• Assesses clients' needs and functioning, presents cases in treatment team meetings and monitors progress as needed.
• Acts as client advocate interfacing with housing and support agencies including property owners, support groups, Social Security, Medicare/MediCal, etc.
• Develops and maintains rapport and cooperative relationships with community agencies for the benefit of the clients.
• Provides individual/group supportive counseling and psychoeducation to assist clients in coping with mental illness and/or substance use, promote recovery and develop self-sufficiency.
• Provides crisis intervention and facilitates conflict resolution among the program clients as needed; assists clients in problem-solving life situations.
• Interfaces with clinical and medical staff in coordinating client care.
• Meets Agency client service expectations.
• Monitors and maintains documentation of client services; ensures compliance with Agency, county, state and federal policies and procedures, standards and guidelines.
• Develops and maintains clinical skills through seminars, workshops, or other forms of continuing education/training related to individuals with a history of mental illness and/or substance use disorders.
• Attends and participates in Agency and program/team meetings, individual/group supervision, and related community Agency meetings as required/requested.
• Participates in community resource and/or health fairs.

Secondary Duties

• Not use or disclose protected health information about any member or other party in compliance with Didi Hirsch's policies related to state or federal laws such as Health Insurance Portability and Accountability Act (HIPAA).
• Use appropriate safeguards to protect the confidentiality of such information.
• Report to management any use or disclosure of protected health information not permitted by Agency policies related to state or federal laws such as HIPAA.
• Participate in training or briefings on HIPAA information as scheduled.
• Consult with supervisor on any issues or questions about compliance under Didi Hirsch's policies related to state or federal laws such as HIPAA.

Supervisory Responsibility

• The employee in this position will supervise three to four care coordinators.

Environment/Working Conditions

• Strives to be flexible and adapts to change.
• Ability to work in various locations (schools, community, office)
• Ability to work evenings/weekends as required.
• Responds resourcefully to new demands and challenges.
• Works effectively with and without distraction.
• Maintains a constructive and positive outlook.
• Ability to work in a fast paced environment.
• Works in community service facilities that are mostly clean and comfortable, and outside in the general community. When working indoors, the environment may include some minor annoyances such as noise, odors and drafts.
• May be exposed to noise levels and temperatures when working out of doors sufficient to cause some
• Will be exposed to individuals with psychiatric illness who may become emotional or volatile.

Physical Activity

• Will spend time sitting, standing, walking, reaching, speaking, and listening.
• Must regularly lift and/or move up to 10 pounds, and may occasionally lift and/or move up to 25 pounds.
• May travel via personal vehicle or public transportation to attend off site meetings or make home visits; transportation of clients when indicated

Equipment Operation

• Telephone, fax
• Computer, printer, and related equipment
• Copy machine
• Adding machine/calculator
• Personal automobile or public transportation
• Equipment to measure vital signs

Computer software may include any or all of the following:

• Microsoft Office including Word, Excel, Outlook, Powerpoint
• Electronic Health Record

Position Requirements

• Current knowledge of all job specific skills including crisis intervention and multicultural and socio-economic issues, and documentation standards.
• Knowledge of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
• Knowledgeable about and actively supports integrated mental health, physical health and substance use treatment for improving care for the whole person.
• Basic advocacy skills to include a holistic approach to integrated health care and case management.
• Skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Able to efficiently use the personal computer to include Microsoft Office Suite and Electronic Health Record.
• Ability to travel in the community and/or between agency sites to provide services in a variety of settings, including outpatient and field based locations (home, school, etc.).
• Ability to utilize data, outcomes, experience and judgment to make effective business and therapeutic decisions.
• Ability to transport clients using personal or Agency vehicle and/or public transportation.
• Current California driver's license, car insurance, and a driving record acceptable to the Agency's insurance carrier.
• These requirements are typically met by a combination of education and experience that includes a bachelor's degree in human services or related field and experience working in a social service/mental health environment, preferably with mental health and/or substance use clients.
• For outpatient DMH programs, a minimum of two (2) years related experience may be substituted for a bachelor's degree.
• For substance use programs, a degree may be substituted for experience, however, CAADAC or CAADE certification is required, with or without a degree.
• Depending on the program, may require lived experience which could include navigation of the mental health system and/or substance use treatment system as a consumer or a certificate as a Medical Assistant.