The Vice President for Certification & Accreditation is responsible for overseeing the administration and ongoing development of CSBS' Examiner Certification Program (ECP) and the CSBS Accreditation Program for state financial regulatory agencies. In this capacity, the Vice President for Certification & Accreditation ensures that CSBS' thirty-plus bank safety and soundness, mortgage examination, licensing, money services business, and other specialty area certifications appropriately validate and recognize examiner experiences and competencies. The Vice President, Certification & Accreditation also leads CSBS' Accreditation Program (AP). Established in 1984, the AP promotes best practices and sets aspirational goals for state agency bank and non-bank supervision. The AP evaluates a state agency's ability to effectively perform supervisory activities in the areas of bank, mortgage, and/or money services business. In leading the AP, the Vice President for Certification & Accreditation works with a CSBS committee to set, review, and update accreditation standards. The AP carries out its accreditation reviews through a cadre of retired state and federal regulators. Furthermore, under the leadership of CSBS' Chief Learning Officer (CLO), the Vice President, Certification & Accreditation will have an active role in managing the Accreditation & Workforce Development (AWD) teams' learning technologies.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

The Vice President, Certification & Accreditation's essential functions fall into three categories: certification, accreditation, and management.

Certification

• Lead staff in the design, development, implementation, evaluation, and ongoing maintenance and administration of examiner certification programs.
• Lead staff in the development and maintenance of processes and policies that impact ECP programs and requirements.
• Oversee the process to ensure ECP integrity. In cases of dispute and/or misconduct, supervises the process for investigation and resolution.
• Advance relationships with state banking department training directors to ensure ongoing understanding of and alignment on the ECP application submission and approval process.
• Lead staff in supporting state training directors' submission and approval of third-party courses intended to satisfy continuing education (CE) requirements.
• Provide staff support to the CSBS Education Foundation Certification Committee in reviewing and updating the competency and technical standards associated with each certification program offered.
• Work collaboratively with other CSBS staff involved in supervision and licensing activities to ensure effective alignment between certification priorities and state supervisory and licensing priorities.
• Supervise the processes associated with awarding certification documents and badging for newly certified examiners.
• Lead staff in establishing annual priorities and work plans for improving CSBS' Certification Management Portal.

Accreditation

• Oversee the direction and strategy of CSBS' accreditation program.
• Ensure that the AP has up to date standards, policies, and processes for accurately evaluating state banking and non-depository agencies.
• Make certain that the AP operates within the structure established by CSBS' Board of Directors, Education Foundation, and Performance Standards Committee (PSC).
• Ensure that technology solutions developed for the AP meet program management needs and provide appropriate and meaningful reports for CSBS and state agency leaders.
• Confirm that technology solutions developed for the AP permit suitable data collection and allow for appropriate monitoring of accredited agencies.
• Regularly communicate and collaborate with other CSBS functional areas to improve the overall effectiveness of the AP and of the organization.
• Provide staff support for the PSC, serving as an expert agency monitoring subject matter expert (SME) and thought leader for the PSC.
• Work collaboratively with other CSBS staff involved in supervision and licensing activities to ensure effective alignment between accreditation priorities and state supervisory and licensing priorities.
• Lead staff in the establishment and ongoing maintenance of accreditation criteria and standards.
• Lead staff in the establishment of an annual state agency review schedule.
• Oversee staff in the implementation of PSC and accreditation review team policy, procedure, and accreditation techniques guidance.
• Ensure regular and timely maintenance and updating of AP materials and guides.
• Steer efforts to ensure that the Accreditation Online System (AOS), an in-house portal built for the program and used by state agencies, meets user needs.
• Advise staff on methods and best practices for recruiting, training, and supporting accreditation review team members.

Management

• People Manager - At CSBS, people managers lead and engage staff to maximize organizational performance. Understanding and implementing the organization's strategies, people managers lead their teams through change with a focus on CSBS' mission and vision and a commitment to our VIBE. People managers actively participate in the growth and development of their teams - delegating responsibility effectively and providing timely and actionable feedback on performance. Responsible for planning and organizing their team's activity, people managers are also responsible for creating a positive employee experience while developing high-performing and innovative teams.
• Hire, develop, and supervise all Certification & Accreditation staff.
• Develop and oversee the budget for certification and accreditation program revenue and expenses, monitoring financial performance and recommending actions to ensure the programs meet financial targets. Coordinate the certification and accreditation program budget with AWD peers and the CLO.
• Oversee the negotiation and procurement of third-party vendors and other external resource-provided education services.
• Continuously improve certification and accreditation policies, processes, and delivery options.
• Lead the development and approval of AWD's technology-related business cases, including one for a robust learning management system (LMS).
• Develop a multiyear LMS strategic plan and roadmap aligned to AWD's mission and vision.
• Oversee the implementation and management of all AWD learning technologies.
• Direct the design, development, and implementation of LMS standards and best practices.
• Leverage data to troubleshoot, compare, track, and improve resources provided to stakeholders.
• Position CSBS for future success by regularly identifying new examiner certification, agency accreditation, and learning delivery and management system opportunities.

Additional Responsibilities

• As a member of the AWD leadership team, represent CSBS at internal meetings as well as industry and regulatory events.
• Work with the CLO on the strategic direction of Certification & Accreditation and of the AWD business unit.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• Advanced degree in adult education, instructional systems design, education measurement, or a related discipline highly preferred.
• Minimum fifteen years of progressive experience managing adult education programs, credentialing programs, or similar functions.
• Financial services industry and/or regulatory experience preferred.

• Exceptional knowledge of and skill in managing high-stakes adult education and training programs, including certification and credentialing programs.
• Superior knowledge of current issues in professional certification program design, development, maintenance, administration, and security. Ability to apply such knowledge to CSBS' ECP.
• Expert knowledge of current educational delivery technologies and issues in online education, accompanied by the skill and ability to apply such knowledge to education programs.
• Excellent planning and management skills.
• Outstanding ability to collaborate with a variety of stakeholders and peers to develop policies and implement programs.
• Excellent skill and ability in supervising administrative, technical, and professional staff.
• Superb knowledge of and skill in managing revenue and expense programs, especially in terms of achieving targeted results.
• Excellent written communication skills, including correspondences, reports, issue briefings, business cases, and presentations.
• Exceptional quantitative and qualitative research skills and abilities.
• Expert-level problem analysis and solving capabilities.
• Outstanding group facilitation and public speaking skills and abilities.
• Expert-level knowledge of and proficiency with work productivity software and applications (Office 365, Adobe, etc.).
• Expert-level ability to use work productivity software and applications to produce work output, manage projects, and communicate with CSBS members and staff.
• Ability to foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of CSBS.

Requirements

• Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
• Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.

Values Instilled Behaviors for Excellence

Member/ Customer Service

• Builds and values relationships.
• Prioritizes work.
• Advocates and advances member's goals.

Teamwork

• Gives credit to others.
• Has a "pitch in" attitude.
• Learns from successes and setbacks.

Respect/Trust

• Listens and learns from others.
• Speaks the truth even when uncomfortable.
• Honors the expertise of others.

Collaboration

• Recognizes the contributions of others.
• Consults and communicates effectively.
• Desires to make others successful.

Ownership/Engagement

• Perseveres through adversity.
• Experiments and takes risks.
• Plans ahead and is forward-thinking.

Core Leadership Competencies

Achievement Oriented Thinking

• Has tough conversations and gives feedback to staff.
• Empowers others.
• Remains calm under pressure even when presented with unpredictable situations.

Change Management

• Communicates consistently and effectively with direct reports about the need for, vision for and impact of change.
• Demonstrates a strong advocacy for change.
• Actively coaches and manages team through the change.
• Effectively identifies, manages, and mitigates resistance across their team(s).
• Serves as a liaison to project teams and sponsors by providing two-way feedback.

Emotional Intelligence (Self-Awareness)

• Manages own emotions productively.
• Handles emotionally charged situations productively and with empathy.
• Asks for and openly accepts feedback; looks for opportunities to grow.
• Conducts conversations courageously - hitting difficult issues head-on with an eye on maintaining relationships.

• General Office.
• Travel approximately 10% of the time.