Minimum Education

• Bachelor's Degree Bachelor's degree in Information Technology, Computer Science, Business Management, or a related field. (Required)
• Master's Degree Masters degree in Information Technology, Computer Science, Business Management, or a related field. Master's degree is a plus. (Preferred)
  

Minimum Work Experience

• 5 years Proven experience as a Senior Project Manager or related role in the IT or Healthcare industry, with a successful track record of delivering complex programs. (Required)
  

Required Skills/Knowledge

• Strong understanding of project and program management methodologies (Agile, Scrum, Waterfall, etc.) and tools (e.g., Jira, Microsoft Project, etc.).
• Excellent leadership and interpersonal skills, with the ability to lead and inspire cross-functional teams.
• Exceptional communication skills, both written and verbal, with the ability to present complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving capabilities, with a keen attention to detail.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.
• Proven experience in risk management and mitigation strategies.
• Experience with Healthcare IT project/program management is desirable.
• Demonstrated ability to build successful working relationships with external vendors or out-sourced professional services providers.
• Familiarity with Cerner Millennium, Epic, PeopleSoft/Fusion, and ServiceNow is desirable.

Required Licenses and Certifications

• Project Management (PMP) (Preferred)
  

Functional Accountabilities
Job Duties

• Lead the end-to-end management of complex programs, including defining program scope, goals, deliverables, resources, and budget.

• Develop and maintain program roadmaps, timelines, and project plans, ensuring alignment with business objectives and strategic goals.

• Act as the primary point of contact for program stakeholders, providing regular updates on program status, risks, and mitigations.

• Collaborate with cross-functional teams to identify requirements, allocate resources, and manage dependencies between projects and initiatives.

• Implement best practices and methodologies for program management, ensuring consistent and efficient execution across the IS department.

• Identify potential risks and issues within the program and develop strategies to address and mitigate them.

• Provide mentorship and guidance to junior project/program managers, fostering their growth and development.

• Monitor and report program metrics and KPIs, providing insights and recommendations to senior leadership.

• Support the evaluation and selection of external vendors, partners, and contractors when necessary.

• Collaborate with the IS leadership team to align program strategies with the overall IS roadmap and business objectives.

Organizational Accountabilities

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance