About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

More information is available at

Who We Are Looking For

Crisis 24 is seeking a positive, motivated, and detail-oriented individual to join our Private Client Concierge Team. In this role, you will be the primary contact with members, with an expectation to always provide the highest standard of high-touch customer service. Your role will be crucial to building and maintaining trusted relationships with members and to provide world-class service for all member needs.

This role does not require medical training or experience but does work in a team supporting member needs relating to their healthcare, such as (but not limited to) scheduling and coordination of internal and external appointments, requesting medical records, and research relating to personal and travel health.

This position is located on-site at our Boca Raton, FL office.

What You Will Work On

• Provide the highest standard of positive and professional customer service to members throughout all interactions.
• Respond to member inquiries via email, telephone, or video in a timely and professional manner always conscious of HIPAA requirements and member preferences/permissions
• Liaison with other healthcare providers, especially including members' primary providers (often a concierge physician), including obtaining and organizing relevant health information, scheduling, and follow up.
• Provide administrative and clinical support to medical providers to care for member needs in a responsible, positive, timely, and professional manner.
• Process client enrollment and re-enrollments.
• Medical record collection.
• Track and support all open medical cases for assigned member base to ensure a high level of patient care.
• Participate in annual (or more frequent) HIPAA and GDPR training and ensure all regulations are followed.
• Document all interactions with members accurately, thoroughly, and timely within the company software systems.
• Prioritization of workload and the ability to manage your time and meet deadlines.
• Meet regularly with the team manager and medical providers to review member needs and workload.
• Provide accurate and detailed information about products and services to members as requested.
• Assist members with medical equipment and service orders as needed.
• Identify opportunities and provide feedback to enhance customer service operations.
• Participation in a rotating after-hours standby schedule to support providers and members in urgent situations.
• Assist with special projects as requested.
• Use of personal vehicle may be requested to run errands or pick up supplies from local vendors.

What You Will Bring

• Associates Degree preferred; High School diploma or GED required
• A minimum of 3 years in an office with customer service experience; Experience in a healthcare setting preferred.
• Must have reliable transportation and the ability to travel to and from local pharmacies (and other local businesses, on occasion).
• Demonstration of a high-level of professionalism, patience, empathy, and urgency at all times.
• Demonstration of the ability to problem-solve with urgency and thoughtfulness.
• Excellent written and verbal communication skills.
• Proficiency in using basic computer applications, including Microsoft Office products prior experience with an electronic medical record application is preferred.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Must agree to and pass a background investigation geared to suitability for handling sensitive information.

• Boca Raton, FL, USA