Performs a range of associated administrative support and customer service activities, requiring advanced or specialized knowledge and skills of on-campus housing management. Plans and performs the day-to-day administrative and operational activities of a narrowly defined program. Coordinates and facilitates program functions and/or special events, as appropriate. Provides specialized support to specified administrative activities across multiple organizational units within the department.

Duties and Responsibilities:

• Performs a range of diverse administrative activities for the organizational unit, including administrative support in the development, implementation and marketing of a specialized and narrowly-defined program or project.
• Serves as a liaison between residents, housing administrators, other departments, and/or external constituencies in relation to day-to-day programmatic, operational and administrative issues.
• Provides specialized support for atypical student housing requests or needs.
• Assists in administrative problem solving, program planning, development and execution of stated goals and objectives.
• Utilizes knowledge and understanding of operational issues to create, compose, and edit administrative correspondence and documentation; may compile data and reports.
• Provides support in the development, implementation and marketing of a program function.
• Serves as a designed back-up for other department personnel.
• May supervise and train lower level staff, student employees, volunteers, and/or interns, as appropriate.
• Performs miscellaneous job-related duties as assigned.

Knowledge, Skills and Abilities Required:

• Ability to make administrative/procedural decisions and judgments.
• Ability to resolve customer complaints and concerns.
• Knowledge of customer service standards and procedures.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in adverse community.
• Skill in organizing resources and establishing priorities.
• Ability to lead and train staff and/or students.
• Ability to foster a cooperative work environment.
• Clerical, word processing, and/or office skills.
• Ability to create, compose, and edit written materials.
• Ability to lead and train assigned staff.

• This position is represented by a labor union and is subject to the terms and conditions of the USUNM Collective Bargaining Agreement.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit . Refer to for a definition of Regular Staff.