Job Summary

The general purpose of this position is to work with internal and external customers to coordinate maintenance (repair, paint/coating, cleaning) events on railcars (e.g. tank, hopper, and other freight cars) that meet the requirements with FRA, AAR, and customer requirements and AITX service capabilities.

Job Duties

• Serves as the customer contact while answering customer questions and requests related to services on railcar maintenance
• Evaluates en-route notifications from customers ensuring the shop has received appropriate information (e.g. MSDS, cleaning certificate, drawings, shop instructions, shop records, etc.) to service railcars
• Prepares or supervises preparation of railcar files to ensure the shop has the appropriate forms, documentation, drawings, and information to service railcars
• Review Work Order and all applicable forms for accuracy and completeness.
• Input and upload estimate, pursue customer approval, final review and close out car file
• Update all system all internal and external system with the appropriate changes to car status
• Be involved in the process of updating Customer Mechanical Systems - to avoid defects, missed updates and records closing prior to being updated.
• Provide daily, weekly, and monthly railcar status reports by utilizing computer systems. Prepare all customer updates for Corporate Reports as received.
• Respond expeditiously to customer requests, emails, phone calls etc. If you do not have an answer you must still make contact within 24 hrs. to advise the customer you are working on the issue.
• Participate in Customer Related Conference Calls as required
• Participate in customer visits, audits etc as required by plant manager.

• Other duties as assigned

Experience and Education

• High School diploma required; some college preferred
• 4 years' experience in railcar maintenance planning and fleet management
• Supervisory experience preferred
• Industry knowledge of AAR, FRA rules and Tank Regulations; Safety Rules and MSDS knowledge
• Excellent verbal, written, and electronic communication skills while communicating with all levels of the customers organization
• Ability to pay strong attention to detail, exceptional organizational skills, and ability to multitask
• Computer proficiency in MS Office applications and other applications including billing systems and ERP systems

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, AITX will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.?