About Us
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Opportunity
Epic Template Coordinator Ambulatory Capacity Management
The Ambulatory Capacity Management (ACM) department, as part of Ambulatory Operations & Services, consults with the Ambulatory practices within the Mass General Brigham enterprise, to manage and optimize provider schedules with the goal of helping Ambulatory practices achieve their scheduling access goals. The ACM department's primary responsibilities include maintaining provider templates, consulting with practices to maintain Epic build and interpreting analytical data into actionable recommendations.
The Template Coordinator Ambulatory Capacity Management, reporting to the ACM Manager will perform a wide range of duties pertaining to building provider's scheduling templates and will be called upon to perform in-depth analysis of template management workflows and auditing to support the governance of template features in the Ambulatory setting. The Template Coordinator will work closely with other members of the ACM department as well as staff from clinical departments, project managers and data analysts from the Ambulatory Operations and Services departments at Mass General Hospital and Brigham and Women's Hospital.
Principal Duties and Responsibilities
* Under direction and collaboration with ACM Manager, responsible for the building of provider's schedule templates. This includes evaluating different scheduling functionality to enhance template design to improve throughput and/or access.
* Fulfills schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques:
o Identifies and completes necessary modifications to master and daily templates, and decision tree build to meet client requests
o Consistently meets or exceeds Service Level standards when resolving requests.
o Independently carries out project work and meets all project deadlines.
* Collaborates and coordinates with practice operations leaders to process and manage requests for schedule changes.
o Use Mass General Brigham guiding principles to evaluate incoming template change requests and manage the change request through to completion.
o Identify and complete necessary modifications to scheduling templates.
o Facilitate dialogue around additional enhancement opportunities that may improve workflows, access, or leverage automation.
o Consistently meet or exceed Service level Agreements (SLA) when evaluating and resolving requests.
o Document and revise master files to track changes and ensure that they are always up to date.
* Monitor and communicate deviations in master template, approved exceptions to master schedules, and SLA concerns.
* Performs other support of Ambulatory Access & Capacity Management and the 259+ Ambulatory practices across MGB organizations, to ensure an efficient, high quality & safe experience for patients, providers, and staff
* Completes required training as needed to maintain the appropriate template builder access in Epic and to meet requirements of the work as directed by department leadership.
* Participates in other work, projects, meetings, and committees as assigned.
Qualifications
* Associates degree or equivalent related experience required.
* Bachelor's degree (completed or pursuing) in healthcare management, public health, or related field preferred.
* Epic Cadence Certification desirable but not required.
Skills, Abilities and Competencies
Working Conditions
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.