Field Application Specialist
Boston, MA 
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Posted 18 days ago
Job Description
As a Field Application Specialist, you will provide high level, in-depth technical support and expertise to customers using Sartorius BioAnalytics products (specifically Octet BLI instruments) and provide pre-sales support to sales colleagues throughout the sales process. This includes pre-sale presentations, product demonstrations, and customer trainings.

This role will be responsible for a region covering the greater New England area. Candidate must reside in - or be willing to relocate to - the greater Boston, MA area.

What you will accomplish together with us:

  • You will work collaboratively with Sales colleagues to drive sales of Sartorius Octet BLI instruments, reagents, and consumables.
  • In this role, you will identify customer needs and/or problems, and be knowledgeable in all related products. Introduce solutions to needs/problems where appropriate.
  • One of your tasks will be Product Demonstrations: help develop detailed experimental plan, expected outcomes, and set expectations. Identify necessary reagents and make recommendations which fit customer's needs. Help in assay set up/train relevant lab personnel.
  • You will work with established and new customers: conduct on-site and remote trainings of the Sartorius instrumentation and software. Provide support as necessary for ongoing assays and stay engaged with users to drive expansion into new application areas using Sartorius technology.
  • One of your responsibilities will be to collect feedback from the field to drive new product development.
  • You will be expected to maintain diligent records of customer interactions and trainings in CRM database.
  • Perform other related duties as required.

What will convince us:

  • You have completed a bachelor's degree in Life Science Biology, Biochemistry, or related field.
  • You have a minimum of 2+ years of field experience in a similar application scientist/technical support role OR combination of lab experience with customer support roles (e.g. work in core lab facilities).
  • You have a minimum of 2+ years of experience training lab personnel in use of instruments and software.
  • You possess experience with label-free biomolecular interaction assays such as BLI, SPR, ITC, or equivalent technology.
  • You have a valid Driver's License with a good driving record.

We Value:

  • Expect up to 20% overnight travel on business days.
  • Completion of master's degree or PHD.
  • You have the ability to troubleshoot, problem-solve, and tactfully improvise when confronted with difficult scenarios.
  • You have a demonstrated aptitude towards the selling process and a team player. Must be results and success oriented with proven ability to organize, develop, and follow through on tasks and plans.
  • A standout colleague with attention to detail and ability to independently prioritize numerous responsibilities.
  • You have excellent verbal and written communication skills.
  • Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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