We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Join us as Customer Service Manager, and you'll be looking at a career-defining role based at the JFK New York Airport Location.
The purpose of the job is to work closely with the Senior Customer Service Manager to ensure world-class customer experience for the JFK AirTrain passengers by providing a safe and smooth experience while in the JFK AirTrain system. This requires a focus on continuously improving all aspects of customer experience and related processes and practices. The Customer Service Manager will assist in fostering a positive and productive work environment, resolving team conflicts, promoting teamwork, and providing a positive employee experience, which will be result in a world-class customer experience for the passengers of the AirTrain System.
Organization structure (job belongs to:)
Services NAM (JFK)
Reports directly to:
Senior Manager
PMO
Customer Service
Direct reports:
Customer Service Supervisors
Main Responsibilities
Educational Requirements
EXPERIENCE
COMPETENCIES AND SKILLS
Required to have a valid license in accordance with New York State Motor Vehicle Laws and the ability to operate a company vehicle for work-related tasks.
Continuous Learning: Commitment to ongoing personal and professional development. Willingness to stay updated with industry trends, customer service best practices, and emerging technologies
We thank all applicants for their interest; however, only those under consideration will be contacted.
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
Salary Range:
$100,000 - $120,000
Nearest Major Market: Queens
Nearest Secondary Market: New York City
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