Customer Care Representative Select
Columbus
Regular
MERIEUX NUTRISCIENCES
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.
If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!
YOUR DAY TO DAY LIFE
We are looking for a Customer Care Representative Select in 2057 Builders Place, Columbus, OH 43204 USA. Your mission will be to:
Purpose
(Objective):
The incumbent will be the primary interface for our select customers.
This position will ensure select customers are properly set up and welcomed. In
this role, the incumbent will respond to customer requests in a timely manner
to answer questions and resolve issues. Act as the liaison between Customers and our labs, Technical Sales
Managers and other functions as needed. This position will assist in identifying new opportunities with existing
customers and ensure new leads are properly routed to the Sales function.
Serving the unique needs of each account is critical to Merieux NutriSciences'
overall success in growing the business.
Main activities:
YOUR PROFILE
Profile:
*One (1) plus years experience in a Customer Service food or beverage industry
*BS/BA degree or equivalent work experience will be considered
Required skills:
*A general knowledge of food testing methods or scientific processes.
*Must be able to communicate information related to testing methods and results to clients.
*A general knowledge of LIMS and CRM software systems is recommended to complete data entry and result searches for the client.
*Some exposure to food processing or quality assurance is beneficial in this role.
*General knowledge of personal computer operation is necessary including spreadsheet, word processing and relational database experience.
*Interpersonal skills are required for this position in order to build and maintain relationships within the organization and with external clients.
*This position requires good, verbal and written communication skills to interact with clients and colleagues.
*Multi tasking, prioritization, follow up skills and attention to detail are also required for success in this role.
Management::
None
Work Environment:
The position works in an administrative office
or laboratory environment. Occasional
exposure to laboratory fumes, chemicals, and materials may occur and a
protective laboratory coat and safety glasses must be worn when visiting
laboratory facilities. Physical dexterity is necessary to effectively
manipulate a keyboard. The incumbent can
expect extended time spent in a sitting position. This position is responsible
for helping to create a professional and positive work environment. The role
may require minimal travel (approx 10- 15%).
WHY JOIN US?
Ready for the journey?
To apply please click on 'Apply now' button