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Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia, and western Maryland, has an immediate opportunity for a Parts Expediter / Truck Parts Specialist .
If you are a motivated parts professional with the desire and passion for customer service and a proven track record of results, we invite you to apply for this exciting opportunity.
Essential Duties and Responsibilities:Provide superior level of support to customers throughout Cleveland Brothers Territory. Provide superior level of support to Service Department and Technicians. Work with customers and technicians to determine the best solution to parts needs. Provide support in identifying Caterpillar and Allied vendor parts needs for customers and company technicians.
Additional Responsibilities:- Provide quotes and process for Cat and allied vendors to customer. Support all shop operations by ordering parts within a timely manner to complete work orders and technician dispatch.
- Support Product Support Field Sales/Inside Sales/Machine Sales/Service Force. Communicate with supervisor, service manager and service coordinator on order status of back ordered parts.
- Advise customer on substitution of part when replacement is not available Maintain accurate customer and equipment information in the CRM
- Keep customers informed of new parts, services available and dealer merchandising programs.
- Maintain an orderly hold area.
- Verify all parts are received to meet repair schedule by checking orders in hold area.
Basic Knowledge, Fundamental Skills, and Minimum Abilities:- Comprehensive understanding of the practices, programs, policies and procedures of the company and Cat parts delivery process
-Thorough knowledge of Truck applications and parts
- Motivated self-starter with the ability to work independently with little or no
supervision
- Considerable analytical abilities in interpreting pricing, schedule, and delivery requirements
- Excellent decision making and interpersonal skills and the ability to perform effectively in an environment of various levels of complexity ,priorities and time schedule deadlines
Performance Measures:Number of customer returns
Customer orders
Order completeness
Customer satisfaction/loyalty
Close rate
Lost sale reporting
Education/Experience:- Individual should have a high school diploma, or equivalent related experience and/or training, or equivalent combination of education and experience
- Individual should have above average communication skills as well as a mechanical aptitude
- Medium/Heavy Truck Parts Specialist Certification a plus but not required
Work Location:Harrisburg/ Manada Hill PA.
Why Join the Cleveland Brothers Team:
- Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
- Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
- Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.
About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction and mining machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.