Opportunity Overview

We have a Unique Opportunity to join our dynamic Residential Loan Operations Team. We're looking for someone with residential loan servicing experience, who thrives in a fast-paced, collaborative team environment, to help our Residential Loan Operations Team, and who is excited to be part of a mission driven community bank. Being part of this team will allow you to collaborate and expose you to various residential loan servicing transactions, expands your knowledge with compliance, and the loan booking/review process excites you - then we want to hear from you!

Position Overview

Under the supervision of the Team Lead and Loan Operations Assistant Manager, the Residential Loan Operations member will work with and to ensure all Loan Servicing related functions in connection with Residential Mortgage loans are completed. This includes funding's, Investor loan servicing, booking/reviewing loans, distribution of paid loan packages, preparation of payoff demand statements, loan file maintenance review, tracking and review of all pending loan documents and exceptions.

Essential Duties

• Book and review all mortgage loans from Encompass to COCC, the CORE system.
• Provide backup to the operational tasks on secondary market, Freddie Mac, including selling, funding, setting-up, servicing and paying of secondary market loans.
• Process Construction Extensions and Convert Construction Loans to Permanent
• Add/or Remove Escrow
• Processes payoff requests and payoff's received daily.
• Prepares and distributes payoff documents including discharges of mortgages to our customers.
• Pays PMI premiums, reviews and tracks for mortgage loans for PMI cancellation
• Assures that Homeowners Insurance is current on all mortgage via Miniter, our Insurance Tracking Company
• Provides review of wire information
• Monitors and pays various bills
• Creates and responds to inquiries from our customers and internal departments entered via CRM, emailed or faxed.
• Provides day to day support of the Residential Loan Operations staff in order to ensure service level expectations are met
• Maintain a comprehensive knowledge of Bank's Mortgage Loan products/services and related service provider application systems.
• Maintain technical knowledge of standards, policy changes and issues related to loan accounts.
• Must have a strong attention to detail and ability to work efficiently
• Must be highly organized and able to multi-task while working in a fast-paced and sometimes stressful environment
• Must be highly flexible and have the ability to work overtime as needed during times of high volume
• Must be able to prioritize work and have excellent problem-solving skills, sound judgement and ability to make decisions within established departmental and written policy and procedures
• Must be a proactive and self-directed individual with a positive attitude who works well both independently and as part of the team
• Backs up and performs various loan servicing duties.
• Other duties as assigned.

Education, Training and Work Experience

• Must have proficient computer skills including Word and Excel.
• Must possess strong analytical and customer service skills.
• Must be able to multi-task and work independently.
• High school degree or equivalent required, College degree preferred
• Minimum 5 years' experience - in banking or loan services preferred
• Knowledge of Encompass, Insight, Corelogic, Miniter, MGIC preferred

his position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

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