Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Overall Purpose:

DLC is seeking candidates for the role of Regulatory Consumer Relations Associate. The role will a temporary full-time position for up to 1 year and is part of the Regulatory Consumer Relations department.

Location: Hybrid, downtown Pittsburgh, Pennsylvania

Job Responsibilities:

• Responsible to research and resolve PUC complaints. Prepare reports for informal complaints.
• Formulates and advocates Company position, negotiates settlements.
• Reviews the company processes regarding interactions between customers and employees to ensure that all activity is within regulations and Company procedures.
• Communicates with PUC investigators and customers in order to negotiate complaints, satisfy inquiries and complaints, and provide required information.

Requirements:

• 1 + year of customer service, government relations/external affairs experience required.
• Familiarity with PAPUC Regulations chapters 14 and 56 is strongly preferred.

Experience/Skills:

• Excellent communication, both verbal and written, to research issues and communicate with all appropriate parties accurate and factual information.
• Excellent analytical ability to research, review and assess issues, as well as recommend and implement problem resolutions.
• Ability to work independently while keeping key stakeholders informed and appropriately involved.
• Must be highly regarded for integrity, flexibility, teamwork, and interpersonal skills.
• Proficiency in Microsoft Office

Physical Requirements:

• Normal office environment.
• May spend long periods sitting.
• Manual dexterity to operate a computer keyboard.
• Occasional travel within driving distance.

Hybrid Work

Reporting location and frequency may be subject to change based on job role and department needs.

Scope:

Responsibilities are generally tactical and basic in nature; however, work may vary in type and complexity requiring the incumbent to be flexible to adjust to the given situation. Primary focus is on daily deliverables and outputs, while at the same time developing a knowledge of the broader context in which the work is being performed.

Decision Impact:

Independent discretion or decision-making capability is mostly limited. There is normally a general framework of established boundaries to help employees perform their roles and make decisions. Situations that require deviation from this general framework are not typically made alone. The employee may recommend a solution; however the recommendations are frequently presented to their manager or more senior level professionals for review and approval prior to a decision being made.

Data Governance:

Utilize data to make business decisions as appropriate for the position, support data stewardship activities, and partner with IT on underlying data needs.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.