The Massachusetts Gaming Commission (MGC) seeks to hire a Systems Engineer reporting to the
Infrastructure Manager. This position is responsible for managing a Windows-based environment in a
growing enterprise utilizing expert-level knowledge in the Microsoft Office 365 stack. The successful
candidate would have hands-on experience managing O365, Exchange Online, and Active Directory with
expertise in Teams, OneDrive, SharePoint Online, Azure management, and SQL servers. In addition, the
incumbent will be responsible for implementing automated processes, developing standards and
designing/managing infrastructure, coordinating support with other IT principals, developing junior
staff, and acting as Tier 2 and Tier 3 support for the server and desktop environment.

Duties and responsibilities include, but are not limited to, the following:

• Create and maintain comprehensive server and network topology, equipment, and
  configuration documentation, including developing SOPs and ongoing maintenance.
• Act as an escalation point for Tier 1 and Tier 2 support technicians and provide Tier 3 support for
  problems identified with systems and networks.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies
  for improving or further leveraging existing or emergent technologies.
• Design and perform server and security audits, system backup procedures, and other recovery
  processes in accordance with the agency's disaster recovery and business continuity strategies.
• Management of virtual server environments hosted on Azure and on-prem VMware.
• Provide infrastructure services and administration in storage, networking, directory services,
  login scripts, group policies, DNS, DHCP, InTune, EndPoint Management, and Patch
  Management.
• Management of Active Directory, Group Policies, Exchange mailbox and user group
  management, file and print servers, and SharePoint.
• Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
• Work with executive team members, decision-makers, and stakeholders to define business
  requirements and systems goals and identify and resolve business systems issues.
• Under the direction of the CIO, the candidate will initiate, plan, execute, and deliver MGC
  technical projects that will achieve specific goals and meet specific business success criteria.
• Clearly communicate and/or escalate any IT operations issues or disruptions (planned or
  unplanned) to minimize user impact.
• Complete all activities within MGC security policies and practices to ensure the safety and
  privacy of data, its clients, and its resources.
• Required to travel to various sites as needed or requested.
• Ensure that all systems software, images, and services are kept up to date.
• Other duties as assigned.

Our Benefits: Hybrid work environment; MA State Retirement Plan (Pension); a 9000 sq. foot on-site Fitness Center; Tuition Remission for yourself and your spouse to MA Community Colleges and State Universities; Medical, Dental, Vision, Life, and Disability insurance; 12 paid Holidays; Deferred Compensation 457(b) Plan; Flex Spending for Healthcare, Daycare, and Transportation; Three weeks' Vacation to start , three Personal Days and 15 Sick Days per year; Health Insurance Buy-out option.

Required Education and Experience:

• Bachelor's degree from an accredited college or university in Computer Science or Information
  Technology with at least five years of relevant work experience, or High School diploma/GED
  with at least eight years of full-time or equivalent part-time, professional, relevant experience
  and training required, of which at least five years must have been work directly related to the
  duties/responsibilities as outlined.
• Microsoft 365 Certified Associate/Expert or Microsoft Certified: Azure Associate/Expert or equivalent.
• Five+ years' experience administering Windows Server 2012 and later.
• Hands-on skills in the design/migration/management with SCCM, Active Directory, Intune,
  PowerShell scripting, O365, Exchange and SharePoint Online, and VMware vSphere.
• Support and management experience with an Azure and on-prem Active Directory
  infrastructure.
• Experience with backup and storage administration, e.g., Nimble or Commvault.
• Experience designing, configuring, and managing Microsoft Cluster Services (MSCS).
• Experience in administration of Active Directory and related domain-level
  components and protocols WSUS, DNS, DHCP, SMTP, and WINS.
• Experience with Active Directory/Exchange PowerShell scripting and the ability to
  understand other scripting languages.
• Experience with administration of MS SQL Server 2015 and later.
• Experience documenting solutions, processes, and recovery plans using MS Project
  and Visio or comparable applications.

Required Skills and Abilities:

• Knowledge of IT industry standards, change management processes, and use of enterprise
  standards change control procedures.
• Ability to work collaboratively with internal and external groups in a team environment to
  improve overall customer service and support.
• Ability to establish and maintain effective working relationships with internal and external
  customers.
• Ability to work independently, prioritize existing projects, and proactively determine areas
  requiring additional attention, monitoring, or maintenance.
• Proven background in providing excellent customer service.
• Strong analytical and problem-solving skills; think and act quickly to solve issues.
• Requires excellent verbal and written communication skills. Must have the ability to provide the
  explanation of technology for nontechnical managers, directors, and above. Great people skills
  are a must.
• Maintain up-to-date knowledge of emerging technologies and practices.
• Ability to understand the laws, rules, regulations, policies, procedures, standards, and guidelines
  governing all MGC activities.
• Ability to lift up to 35 lbs. & push 65 lbs.

Preferred Skills and Abilities:

• Experience working with "Team-Based Practices," e.g., Agile, Kanban, Scrum Etc.
• Ability to work on multiple concurrent projects.
• Ability to follow standard change management processes. Document and evaluate the impact of
  required changes to the various networked systems. Plan, schedule, and communicate changes
  to be implemented.
• Ability to understand and follow sometimes complex oral and written instructions.
• Experience utilizing tools and research abilities to resolve technical issues.

Salary is commensurate with experience.

The successful candidate will be required to pass an extensive background check that includes a full
credit check, CORI, drug screen, fingerprinting, and review of income tax filing standing with the DOR and IRS.

The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming
law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a
regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three
casino licenses and one slots parlor license in Massachusetts.

It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to
afford equal employment opportunities to all qualified individuals, without regard to their race, color,
ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship
status, veteran status, gender identity or expression, or any other characteristic or status that is
protected by federal, state, or local law.