Maintains daily operations of the pool ensuring guest comfort and safety.

Principal Duties & Responsibilities:

Enhances the guest experience by providing exceptional service.
Ensures that incoming phone calls are answered according to standard. Disseminates pertinent information to guests.
Receive Towels from loading Dock. Pick up all dirty towels left by guest. Stock towels at Platinum tower.
Greets and interacts with guests. Issues pool towels. Ensures that an ample number of pool towels are available at all times.
Set up and Break down of Cabanas. Clean Cabanas; mop, trash, refrigerator.
Straighten the out of place LOUNGE Chairs and set the backs down.
Records the number of pool guests visiting per hour, recording data.
Escorts guests to lounge chairs pointing out various points of interest (i.e. restrooms, showers, cabanas, restaurants, etc.).
Enforces pool policies, rules and regulations on a consistent basis. Restricts pool to registered guests.
Performs various maintenance duties as directed to maintain a clean and safe facility.
Notifies Management to inclement weather or extenuating circumstances. Notifies management of any Biohazards and or Security issues.
Skim Pool & Monitors deck cleanliness throughout shift; pick-up trash/debris as necessary
Receives cash bank from cage. Follows cash handling procedures.
Promotes safety awareness to minimize injuries.
Resolves guest issues.
Adheres to department and property policies and procedures.
Resolving guest & employee issues.

Other Duties & Responsibilities:

Upholds the Mission Statement - We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!
Maintains knowledge of property information & memorabilia.
Trains new Pool Attendants.

Knowledge, Skills, and Abilities Required:

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.
B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.
C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High school diploma or GED.
Ability to work with exposure to outside weather conditions including heat, humidity, sun, wind and rain.
High energy level.
Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language.
Must project a professional and positive image.
Ability to handle and carry out instructions.
Must be able to maintain composure under stress in a fast pace work environment.
Must be able to stand for long periods of time.
Ability to work a flexible schedule.
Excellent interpersonal skills.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Basic reading skills.
Ability to understand and promulgate written memos, instructions, regulations.

Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction and Overview
Title 31 SAR Incident Reporting Awareness Training*
Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold C
Walking C Extreme Heat C
Sitting R Temperature Changes C
Lifting F Wet C
Carrying C Humid C
Pushing F Noise C
Pulling O Vibration R
Climbing O Hazards C
Balancing C Atmospheric Conditions C
Stooping O Cigarette Smoke O
Kneeling O
Crouching R
Crawling R
Reaching O
Handling F
Grasping F
Feeling C
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort
_____ Light work
__X__ Medium work
_____ Heavy work
_____ Very heavy work