Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.

As a leader within Alcoa, you can help us fulfill our purpose and realize our vision to reinvent the aluminum industry. Be part of the team that is helping shape a better workplace with a better work-life balance and the equal opportunities that help everyone thrive. You have the power to shape things to make them better.

About the Role:

Alcoa is looking for a qualified Change and Configuration Management resource to support enterprise infrastructure operations.

This role administers the change process for all changes to enterprise infrastructure using the ServiceNow tool and ensures overall quality of the change management processes. This person will continually monitor, evaluate, and make recommendations for improvement to the change process by enabling automation and process improvements.

• Maintain and implement additional improvement to the current change management process in alignment with organization goals.

• Participate in the change management advisory committee to represent Enterprise Infrastructure team to adapt new changes to the process and tool in collaboration with other teams.

• Facilitate and conduct daily, weekly change advisory board (CAB) meetings for infrastructure changes.

• Utilize ServiceNow to automate and improve change management process, provide support to test the tool working with the platform team.

• Improve existing processes to turnover or decommission IT infrastructure to be more self-service.

• Perform impact analysis for the critical changes using CMDB data to reduce impact to the users due to changes.

• Implement risk assessments to evaluate the impact that the change would have on all associated systems.

• Conduct weekly change management meeting to review major changes and address any risk to avoid impact to production.

• Ensure a change plan outlines the course that the change will take, the resources that are needed to complete the change, and best window of implementation.

• Conduct weekly production turnover meetings between engineering and operation teams to review all the new environments going to production.

• Oversee configuration management database to ensure quality of the CMDB, regular review & audit of the CMDB dashboard and address gaps.

• Identify opportunity to improve the processes to maintain CMDB data, introduce automation to eliminate manual maintenance.

What you can bring to this role:

• Bachelor's degree in a technical or business discipline such as Engineering, Computer Science, Mathematics, Economics, Business Administration, etc.

• 3 - 5 years of relevant work experience with change and configuration management for infrastructure or data center environments

• Demonstrate a solid understanding of IT Change Management practices and processes.

• Solid knowledge in IT Operation Management (ITOM) and IT Service Management (ITSM) are beneficial.

• Experience with ServiceNow (optimally) or other IT Management toolset required.

• Evaluate requests, schedules, and risk assessments to ensure adherence to the process and best practices.

• Experience the end-to-end Infrastructure change management process.

• Strong analytic skills to make judgement calls for submitted tickets, as well as configuration data within the CMDB.

• Knowledge of project management, Dev Ops and Scrum methodologies.

• Proven communication skills and ability to facilitate small meetings and lead discussions.

What's on offer:

• 401(k), employer match up to 6%, additional employer retirement incomecontribution (no vesting period), and a nonqualified deferred compensationplans;

• 15 days' vacation and one flexible holiday of your choice;

• Flexible spending accounts and generous employer contribution to the HAS;

• Paid annual volunteer hours;

• Career development opportunities to pursue your passions; and

• Social and diversity focused engagement opportunities.

#LI-TL2

En tant que leader au sein d'Alcoa, vous pouvez nous aider a atteindre notre objectif et a realiser notre vision de reinventer l'industrie de l'aluminium. Faites partie de l'equipe qui contribue a faconner un meilleur lieu de travail avec un meilleur equilibre entre travail et vie privee et l'egalite des chances qui aide chacun a s'epanouir. Vous avez le pouvoir de faconner les choses pour les rendre meilleures.

A propos du role:

Alcoa est a la recherche d'une ressource qualifiee en gestion des changements et des configurations pour soutenir les operations de l'infrastructure de l'entreprise.

Ce role administre le processus de changement pour toutes les modifications apportees a l'infrastructure de l'entreprise a l'aide de l'outil ServiceNow et garantit la qualite globale des processus de gestion des changements. Cette personne surveillera, evaluera et formulera en permanence des recommandations pour ameliorer le processus de changement en permettant l'automatisation et l'amelioration des processus.

* Maintenir et mettre en uvre des ameliorations supplementaires au processus actuel de gestion du changement conformement aux objectifs de l'organisation.

* Participer au comite consultatif sur la gestion du changement pour representer l'equipe d'infrastructure d'entreprise afin d'adapter les nouveaux changements au processus et a l'outil en collaboration avec d'autres equipes.

* Faciliter et diriger des reunions quotidiennes et hebdomadaires du comite consultatif sur les changements (CAB) pour les changements d'infrastructure.

* Utiliser ServiceNow pour automatiser et ameliorer le processus de gestion des changements, fournir une assistance pour tester l'outil en collaboration avec l'equipe de la plateforme.

* Ameliorer les processus existants pour renouveler ou mettre hors service l'infrastructure informatique afin d'offrir davantage de libre-service.

* Effectuer une analyse d'impact pour les changements critiques a l'aide des donnees CMDB afin de reduire l'impact sur les utilisateurs en raison des changements.

* Mettre en uvre des evaluations des risques pour evaluer l'impact que le changement aurait sur tous les systemes associes.

* Organiser une reunion hebdomadaire de gestion du changement pour examiner les changements majeurs et traiter tout risque afin d'eviter tout impact sur la production.

* Assurez-vous qu'un plan de changement decrit le cours que prendra le changement, les ressources necessaires pour achever le changement et la meilleure fenetre de mise en uvre.

* Organiser des reunions hebdomadaires de rotation de production entre les equipes d'ingenierie et d'exploitation pour examiner tous les nouveaux environnements mis en production.

* Superviser la base de donnees de gestion de la configuration pour garantir la qualite de la CMDB, examiner et auditer regulierement le tableau de bord de la CMDB et combler les lacunes.

* Identifier les opportunites d'ameliorer les processus de maintenance des donnees CMDB, introduire l'automatisation pour eliminer la maintenance manuelle.

Ce que vous apportez au role:

* Baccalaureat dans une discipline technique ou commerciale telle que l'ingenierie, l'informatique, les mathematiques, l'economie, l'administration des affaires, etc.

*3 a 5ans d'experience professionnelle pertinente dans la gestion des changements et des configurations pour les environnements d'infrastructure ou de centre de donnees.

* Demontrer une solide comprehension des pratiques et des processus de gestion des changements informatiques.

* De solides connaissances en gestion des operations informatiques (ITOM) et en gestion des services informatiques (ITSM) sont benefiques.

* Experience avec ServiceNow (de maniere optimale) ou un autre ensemble d'outils de gestion informatique requise.

* Evaluer les demandes, les calendriers et les evaluations des risques pour garantir le respect du processus et des meilleures pratiques.

* Decouvrez le processus de gestion des changements d'infrastructure du debut a la fin.

* Solides competences analytiques pour faire des jugements sur les tickets soumis, ainsi que sur les donnees de configuration au sein de la CMDB.

* Connaissance des methodologies de gestion de projet, Dev Ops et Scrum.

* Competences averees en communication et capacite a animer de petites reunions et a diriger des discussions.

Ce qui est propose:

* 401(k), contribution de l'employeur jusqu'a 6 %, cotisation supplementaire de l'employeur au revenu de retraite (pas de periode d'acquisition) et regimes de remuneration differee non qualifies;

* 10 jours de vacances et un sejour flexible de votre choix;

* Comptes de depenses flexibles et genereuse contribution de l'employeur a la HAS ;

* Heures de benevolat annuelles remunerees;

* Des opportunites de developpement de carriere pour poursuivre vos passions; et

* Opportunites d'engagement sociales et axees sur la diversite.

#LI-TL2

About the Location

As an Alcoan you are part of a global team committed to advancing sustainability and delivering excellence and innovation. We invented the industry and today we are redefining what it means to be a sustainable aluminium company from mines to metal. Join in and become an essential part of our purpose: to turn raw potential into real progress. We treat all people with dignity and we believe in inclusion, diversity and enabling all employees to grow and develop their careers with us, where they can pursue their passions. The power is in your hands to shape the things that matter to us all. Come shape your career with us!

We are values led, vision driven and united by our purpose of transforming raw potential into real progress. Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.

As a proud equal opportunity workplace and affirmative action employer, Alcoa is dedicated to providing equal opportunities and equal access to all individuals regardless of a person's gender, age, race, ethnicity, sexual orientation, gender identity, religion, nation of origin, disability, veteran status, language spoken or any other characteristic or status protected by the laws or regulations in the places where we operate.

If you have visited our website in search of information on U.S. employment opportunities or to apply for a position, and you require an accommodation, please contact Alcoa Recruiting via email at gssrecruiting@alcoa.com.

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!

Your work. Your world. Shape them for the better.