Position Summary

The Billing Lead is responsible for daily operations of the Customer Service, Collections, and Outreach staff. Reports to the Assistant Manager of Patient Financial Services.

Primary Responsibilities & Requirements

• Supervision and Development for staff
• Take supervisor calls
• Attend meetings and coordinate billing efforts with hospital departments they serve
• Track and report departmental statistics and analysis
• Assist staff with inbound calls
• Achieve results while providing excellent customer service and compassion for the community
• Maintain attendance in accordance with departmental standards
• Complete safety evaluation, JCAHO Education, TB Testing, Confidentiality, Information Systems usage and HIPAA/Corporate Compliance notification on an annual basis
• Exhibit accepted level of Teamwork and RESPECT
• Accept change as needed to meet departmental goals
• Prepare or assist with other projects/duties as assigned

Desired Job Qualifications/Skill Sets

• College Degree Preferred, Not Required
• 5 years Hospital Billing Experience
• 2 years of Supervisory Experience
• Knowledge of Ohio HCAP/Medicaid Eligibility Requirements
• Ability to manage multiple demands from a variety of constituents
• Solid computer skills (Excel, PowerPoint, Access, Healthquest (Medipac), Ontario)
• Effective Communicator
• Excellent Customer Service skills