There’s a reason St. Jude Children’s Research Hospital consistently earns a Glassdoor Employee Choice Award and is named to its "Best Place to Work" list. At our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There is a unique bond when you are part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers.
Position Overview
The Technical Services Delivery Manager (clinical systems) leads a team focused on day-to-day operations of server and systems infrastructure supporting Clinical Applications and services at St. Jude Children’s Research Hospital (SJCRH). Their team is responsible for the design and engineering of robust and capable end user computing platforms used throughout the clinical enterprise. Their team is responsible for building and delivering integration of clinical cloud services and infrastructure within the overall technology services portfolio. Their team ensures that all clinical system resources and facilities are monitored for performance, capacity, and availability, and that any reported or identified issues are addressed in a timely manner. Collaborates with multiple Information Services (IS) teams to maintain and enhance computational infrastructure in support of administrative, clinical, and research activities.
Job Responsibilities:
- Lead projects/teams including creation and management of project plans in alignment with overall program goals.
- Monitor and manage the coordination of activities within a team, implement policies and execute plans.
- Proactively anticipate and understand concerns/issues delays in the project and develop risk assessment and contingency plans.
- Engage with internal and external stakeholders to drive collaboration and alignment between multiple teams.
- Ensure all projects and tasks are executed within predefined timelines and budgets in compliance with all applicable standards & regulations.
- Mentor and guide team members and ensure they have all the resources required, to complete their assigned tasks.
- Engage in hiring, performance management, and other people processes.
- Perform other duties as assigned to meet the goals and objectives of the department and institution.
- Maintains regular and predictable attendance.
Minimum Education and/or Training:
- Bachelor's degree in business administration, computer science, data science, information science or related field required.
- Master's degree preferred.
Minimum Experience:
- Minimum requirement: Five (5) progressive years of IT experience including experience managing at least 1-2 people preferred.
- Extensive experience leading projects/processes end to end including resource and vendor management, and communication and collaboration with internal cross-functional teams and external partners preferred.
- Proven performance in earlier role/comparable role.
Special Skills, Knowledge and Abilities:
- Develops breadth of expertise across multiple technical areas within IT.
- Directs delivery by technically diverse teams to support business outcomes.
- Is able to adapt delivery to address specific functional/business requirements.
Compensation
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $114,400 - $216,320 per year for the role of Technical Services Delivery Manager (Clinical Systems).
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Diversity, Equity and Inclusion
St. Jude Children’s Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world—regardless of race, religion or a family’s ability to pay. Learn more about our history and commitment.
Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital’s roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.
St. Jude is an Equal Opportunity Employer
No Search Firms
St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.