Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Specific Duties and Responsibilities:
1. Assists with the coordination of the entire international patient experience, including both inpatient and outpatient visits.
2. Schedules medical appointments, obtains letters of guarantee/agreement, and oversees travel arrangements, housing arrangements, concierge services, securing finances when necessary and assistance with language interpretation.
3. Identifies payor source. Communicates with Lurie Children's staff to formulate financial estimate. Verifies financial viability of self-pay, insurance, embassy and foundation patients. Obtains payments as required.
4. Maintains appropriate documentation and tracking of all international patients.
5. Facilitates communication of information to assure funding of patient care. Works with care team and family to establish care plan.
6. Provides communication link between the family and parties involved with the patient's care at Lurie Children's. Assures coordination of care in collaboration with medical team.

7. Collaborates regularly with payors, physicians and other agencies to improve processes and systems.
8. Collaborates with Concierge Services to ensure that patients receive the highest level of customer service during their time at Lurie Children's.
9. Works with outside parties to make travel arrangements. Refers families to resources available to meet all patient medical needs.
10. Works with home health agencies when appropriate.
11. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, donors, volunteers, co-workers and others.

Knowledge, Skills and Abilities:
1. BS or BA degree (preferably in a health care related discipline) required.
2. Minimum of 3 years of experience in a health care setting.
3. Current knowledge of health care trends and practices related to pediatric health care.
4. Prior experience working directly with patients.
5. Ability to work in a multicultural environment.
6. Experience working in partnership with health care professionals and support staff.
7. Demonstrated ability to problem solving and support team work in a multidisciplinary setting.
8. Excellent written and verbal communication skills necessary.
9. Demonstrate excellent computer skills; proficiency in Microsoft Word, Excel, and Epic.
10. Excellent customer service skills.
11. Proficiency in a second language highly desired.
12. International experience preferred.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children's facilities

• Discount purchasing program

There's a Place for You with Us

At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

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