Position: Customer Service Representative | ||
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Job Id: 219 | ||
# of Openings: 2 | ||
JOB DESCRIPTION
TITLE: Customer Service Representative REPORTS TO: Director, Customer Service and Operations LOCATION: Houston, TX DEPARTMENT: Operations FLSA STATUS: Non-Exempt (Hourly) I. THE COMPANY: Triton International Limited ("Triton") www.trtn.com is the world's largest lessor of intermodal freight containers and chassis, with approximately $12 billion in assets generating nearly $1.5 billion in annual revenue. Triton leases its fleet of containers to virtually all of the world's largest shipping lines under a variety of short-term and long-term leasing structures designed to help the shipping lines finance their growth improve their operating efficiency and better balance their global trade flows. Triton operates its business through 20 offices in 16 countries, and services its customers through a network of around 400 third party operated depot facilities spread across 46 countries. II. FUNCTIONAL SUMMARY: This position is responsible for providing the highest level of service to Triton's customers, internal and external, for the day to day workings of the region. This includes monitoring depot activity and reporting, follow up calls with customers, maintaining container data in the computer system related to all activity, and troubleshooting when and where required. The position will communicate directly with dedicated customers, depots and vendors. Providing hands on, direct support to the Marketing, Sales and Technical team is also an essential aspect of the position. Good communication skills and the ability to respond/act promptly to any inquiries regarding operational matters, availability, repairs and trucking are a must. III. JOB RESPONSIBILITIES:
IV. JOB REQUIREMENTS:
KNOWLEDGE REQUIRED:
SKILLS & ABILITIES REQUIRED:
Triton is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.
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