Revenue Assistant Manager, Full-time, Chandler, AZ

GENERAL SUMMARY:

This role is responsible for managing part time retail, admissions, and food/beverage employees at the Crayola Experience. Ensures the best guest experience at guest arrival and retail check out. Required to work evenings, weekends and holidays.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Consistently meets all guest satisfaction measures; implement established policies to address guest satisfaction and be responsible for any decisions in response to guest inquiries/comments.
• Achieves monthly and seasonal revenue goals.
• Manages retail, admissions, and food/beverage employees including responsibility for recruiting/hiring, onboarding, time & attendance management, performance management and terminations.
• Responsible for training, operation and maintenance of all admission/cash register systems. Identifies issues and future needs (POS, Broadband, credit card processing, etc.) .
• On a daily basis collaborates with all other CE departments to ensure efficient staff coverage based on traffic flow.
• Maintains general housekeeping & safety standards. Responsible for training and adherence to safety, first aid and evacuation procedures.
• Provide ongoing training to employees to ensure they understand how to respond to emergency and difficult situations.
• Responsible for education and adherence to standard operating procedures and company policies and procedures.
• Participate in the Manager on Duty rotation and assume overall management responsibility across all departments as "Manager on Duty".
• Support cross training of personnel from other departments.

JOB SPECIFICATIONS:

• Associates or Bachelor's degree preferred in business, communication, hospitality or related field.
• Three years supervisory experience in visitor services, hospitality or retail environment, previous experience managing cash/receipts function preferred.
• Demonstrated ability to develop/research, implement and measure appropriate guest service, admission and programming procedures, policies and systems
• Proven strong analytical capabilities
• Strong interpersonal and communications stills. Must have a good command of the English language, both written and verbal.
• Strong ability for independent and sound decision making
• Required to work weekends, evenings, and holidays
• Proficiency with Microsoft Office required
• Required to be a Crayola first responder

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is regularly required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must regularly lift and/or move at least 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services - automotive, electronics, fitness, travel and entertainment

Diversity & Inclusion at Crayola
We will cultivate diversity and create a culture of inclusion for our collective brands - one that grows through sustained action, demonstrates care for every life experience, inspires new products and content, and builds a sense of belonging in which every employee is able to be their very best. Learn more about Crayola's Diversity and Inclusion strategy: https://www.crayola.com/about-us/diversity-and-inclusion.aspx

Green is our favorite color!
Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola's creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability.aspx

We offer competitive salary, outstanding benefits and the potential for advancement through the use of creative abilities. No phone calls please.

Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.

Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.