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Manager, Customer Relationship Management & Data Systems
Redmond, WA
Job Description
OverviewMicrosoft's Startups Team is working with startups around the world as they build innovative, inspiring new products and businesses. We are understanding their needs and reinventing how we engage startup ecosystems through our Microsoft for Startups program. Our Data team is a group of Program Managers, Data Scientists, Data Engineers, and Analysts that want to make an impact on startups and help Microsoft teams better serve them. As Manager, Customer Relationship Management & Data Systems, you will be a pivotal figure in our organization, shaping the direction and success of our startup initiatives. This role is for a seasoned leader with a proven track record in driving strategy and business impact in a dynamic environment. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesStrategic Systems Thinker: Understand and document the entire Customer Relationship Management and adjacent systems workflow & architecture. Understand stakeholder asks and their proposed solutions and discern their underlying need. Identify specific solutions opportunities to drive improvements that increase scalability. Develop strategy and roadmap to serve stakeholder needs and improve our CRM & data architecture and workflows. Product/Service Development:Develop and maintain Objectives and Key Results, project plans, schedules, and status updates that effectively engage. stakeholders and executives. Perform data/system investigation and implementation work. Collaborate with the Data infrastructure team to ensure quality, reliable and compliant CRM and data system. Executive Partnership & Communication: Forge trusted partnerships with stakeholders across various departments, from Marketing to Sales/Support to Product. Communicate roadmap, strategic decisions, and results to diverse audiences, ranging from team members to executives influence investment and progress. Drives to collaborate and coordinate across teams and perspectives to ensure alignment on product management and release, including tradeoffs, adjustments, and improvements as feasible.
ResponsibilitiesStrategic Systems Thinker: Understand and document the entire Customer Relationship Management and adjacent systems workflow & architecture. Understand stakeholder asks and their proposed solutions and discern their underlying need. Identify specific solutions opportunities to drive improvements that increase scalability. Develop strategy and roadmap to serve stakeholder needs and improve our CRM & data architecture and workflows. Product/Service Development:Develop and maintain Objectives and Key Results, project plans, schedules, and status updates that effectively engage. stakeholders and executives. Perform data/system investigation and implementation work. Collaborate with the Data infrastructure team to ensure quality, reliable and compliant CRM and data system. Executive Partnership & Communication: Forge trusted partnerships with stakeholders across various departments, from Marketing to Sales/Support to Product. Communicate roadmap, strategic decisions, and results to diverse audiences, ranging from team members to executives influence investment and progress. Drives to collaborate and coordinate across teams and perspectives to ensure alignment on product management and release, including tradeoffs, adjustments, and improvements as feasible.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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