JOB DESCRIPTION

TITLE: Nail Technician

General Description:

The Nail Technician for the Spa at Shangri-La Hotel and Resort will be a seasoned professional with the required skills and ability to provide excellent customer service. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide nail solutions to meet the needs of our guests. They must hold and maintain a current state license.

Essential Functions:

• Be on time and prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional nail solutions in accordance with spa protocols and accepted certification practices.
• Be flexible with your schedule, supporting the needs of the spa.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered.
• Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
• Perform prep work, properly restock room as required.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Possess the ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Assist in all areas of spa operation as requested by management.

Requirements:

• High School Diploma or equivalent
• Must hold and maintain required certification/license.

Key Skills and Proficiencies:

• Prior experience with acrylic, dip, gel, and French nails required.
• Experience with mani-pedi, hand/foot massage are required.
• Ability to work with minimal supervision.
• Should maintain positive attitude, contributing quality work.
• Ability to speak and write well.
• Basic computer knowledge.
• Ability to work well as a part of a team as well as independently.

Work Environment:

This job operates in a professional medical spa environment.

Position Type/Expected Hours of Work:

Hours of operation are including but not limited to Thursday & Sunday 10:00 a.m. to 5:00 p.m., and Friday & Saturday 10:00 a.m. to 7:00 p.m. Days and hours are subject to change with proper notice and communication. This job is paid by commission and a daily $75 guarantee will be provided.

Shangri-la is an equal opportunity employer. Shangri-la supports a drug and alcohol-free work environment.