Job Description

Mission Statement

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

• This is a technical role with functional responsibility to apply your voice network design and operation knowledge, skills, and expertise to support all company facilities, locations served, and control centers
• You will work independently and/or with technical staff including employees, contractors and third party service providers to monitor, troubleshoot and support all facets of the enterprise voice network and associated infrastructure and applications including CUCM, Cisco Unity, IPC Turret, voice Gateways, analog/digital trunking, NICE recording, Poly/TEAMS conferencing at 100+ sites in NYC, Westchester NY and Orange and Rockland service area
• Track and manage all voice related support tickets, including break/fix, answer 'how-to' questions, train end users, perform move/add/change work, investigate communication application issues, and ensure adherence to operating policy and procedures
• Monitor and address infrastructure and application alerts, collect and interpret packet captures, troubleshoot and/or escalate issues to SMEs, vendors and/or carriers
• Lead or participate on system and collaboration application upgrades and end-of-life device replacement support, maintain deployment plans and schedules, and make improvement recommendations
• Assess the impact of vendor vulnerability advisories and remediate exposures
• Create voice network documentation including voice network diagrams, policies and procedures for voice network management
• Identify opportunities to optimize, streamline and automate processes and/or repetitive tasks
• Assist in developing and tracking project and program budgets for infrastructure upgrades, migrations, or retirements
• Must be flexible and able to work off-hours as required to support deployments, resolve production problems or respond to corporate emergencies
• Perform other related tasks and assignments as required

Required Education/Experience

• Bachelor's Degree Preferably in Information Technology, Computer Science or Engineering and a minimum of (3) years of IT experience or
• Associate's Degree Preferably in Information Technology, Computer Science or Engineering and a minimum of (5) years of IT experience or
• High School Diploma/GED Preferably in Information Technology, Computer Science or Engineering a minimum of (7) years of IT experience

Relevant Work Experience

• Strong understanding of architectural concepts and practices leading to solutions that are reliable, maintainable, reusable, scalable and extensible Required
• Working knowledge configuring, installing, troubleshooting CUCM, Voicemail, SIP Trunking, softphone, call recording, dial plan, audio, video, and web conferencing in large scale enterprise environments Required
• Hands-on experience provisioning and troubleshooting voice and data services such as T1, Ethernet, POTS, PRI, ISDN Signaling, and understanding cause code errors Required
• Experience using wire troubleshooting and packet analysis tools such as tracer/toner, continuity testers, and WireShark Required
• Proven experience troubleshooting system issues and outages as well as conducting root cause analysis Required
• Understanding of cyber security principles Required

Skills & Ability

• Excellent collaboration and team building skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Strong written and verbal communication skills

Licenses & Certifications

• Driver's License Required
• Other: CCNA Voice / CCNP Voice, Poly Certified Videoconferencing Engineer (PCVE) or Poly Expert Program Preferred

Physical Demands

• Must push, pull, lift up to 40 pounds
• Must sit or stand to use a keyboard, mouse, and computer for entire shift
• Must have excellent manual dexterity and be able to use hands for entire shift
• Must stoop, bend, reach and kneel throughout the workday
• Must be able to read small print and symbols.

Other Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must wear Personal Protective Equipment (PPE) such as a hard hat, gloves, and safety shoes when required

Technical Difficulty Statement

• For technical issues, please contact us at

Equal Opportunity Employer

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Job Info

110513

Posting Expiration Date: Apr 30, 2024

Schedule Type: Full-Time

Minimum Salary: $95000

Maximum Salary: $125000

Organization: IT Engineering & Operations

Department: IT Infrastructure & Operations

Section: IT IP & Comms Infra Mgmt

Location: NY-New York-4 Irving Pl Headquarters