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Sr Patient Services Rep - CNPA Foggy Bottom/Capitol Hill
Washington, DC
Job Description
Description Performs all duties of Patient Services Representative as well as schedule and coordinate workflow of staff, quality control, monitor and provide guidance, provide training and orientation of staff, assist manager in monitoring inventory and ordering supplies. Works independently under minimum supervision.
Qualifications Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
3 years Medical Office/Business Office experience. (Required)
Required Skills/Knowledge
Basic math skills
Basic knowledge of office procedures
Basic knowledge of medical terminology
Knowledge of patient financials & accounting
Knowledge of insurance verification
Knowledge of scheduling appointments
Excellent communication (written and oral) and customer service skills
Ability to follow precise procedures and is detail-oriented
Knowledge of Microsoft Office suite
Ability to coordinate and coach staff
Ability to designate job and manage employee schedule
Leadership skills to include proactivity, critical thinking, and problem solving.
Functional Accountabilities
Office Support and Administration
Organizational Accountabilities
Teamwork / Participation
High School Diploma or GED (Required)
Minimum Work Experience
3 years Medical Office/Business Office experience. (Required)
Required Skills/Knowledge
Basic math skills
Basic knowledge of office procedures
Basic knowledge of medical terminology
Knowledge of patient financials & accounting
Knowledge of insurance verification
Knowledge of scheduling appointments
Excellent communication (written and oral) and customer service skills
Ability to follow precise procedures and is detail-oriented
Knowledge of Microsoft Office suite
Ability to coordinate and coach staff
Ability to designate job and manage employee schedule
Leadership skills to include proactivity, critical thinking, and problem solving.
Functional Accountabilities
Office Support and Administration
- Assist Team Lead PSR with inventory and purchase orders.
- Train and/or provide orientation for staff as directed by the Team Lead PSR or Office Manager.
- Oversee and report unsafe behavior or performance.
- Coordinate and manage patient flow between administrative and clinical areas.
- Identify opportunities to improve administrative processes.
- Review, verify, and update patient account information at every visit as defined in the training manual.
- Collect appropriate copays, deductibles, and balances. Use credit balances when applicable and documents all financial transactions in the EHR.
- Resolve complex patient/insurance billing issues.
- Perform all other patient account duties as assigned.
- Greet patients and visitors in a prompt, courteous, and helpful manner.
- Answer phones and handle calls promptly and accordingly.
- Give and obtain accurate and pertinent information to and from callers.
- Manage all patient related communications as defined by the PCMH workflow.
- Ensure complete patient registration by parent/guardian and populates all required registration fields in the EHR.
- Verify patient insurance eligibility and coverage prior to service.
- Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).
- Oversee and schedules patient appointments accordingly based on the scheduling policy.
- Assist management with building and maintaining provider scheduling templates while optimizing schedules and maximizing visit capacities and patient flow.
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities
Teamwork / Participation
- Attend and assist in meetings as required, and participates in committees as requested.
- Participate in professional development activities.
- Partner in the mission and upholds the core principles of the organization
- Committed to diversity and recognizes value of cultural ethnic differences
- Demonstrate personal and professional integrity
- Maintain confidentiality at all times
- Anticipate and responds to customer needs; follows up until needs are met
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
- Use resources efficiently
- 2. Search for less costly ways of doing things
Primary Location: District of Columbia-Washington
Work Locations:
CP&A K Street
2021 K St NW Suite 800
Washington 20006
Job: Administrative Support / Customer Service
Organization: Childrens Peds and Assoc
Position Status: R (Regular) - FT - Full-Time
Shift: Day
Work Schedule: Full-Time
Job Posting: Jan 17, 2024, 3:25:53 PM
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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