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Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

• Assessment: * Asks direct questions to elicit information in order to assess patient's status. * Obtains history of poisoning event including answers to who, what, when, where, how, and other relevant factors. * Follows basic poison management procedures and assess the case for home observation/treatment or referral to health care facility. (30%)
• Recommendations: * Provides first aid, poison prevention and basic treatment recommendations to the general public in easily understandable terms. * Provides clear understandable treatment recommendations to health care providers after demonstrating competency and when cleared to do so by supervisor. * Provides follow up calls for patient status, evaluates medical outcome. * Provides support and guidance with firm directions given in step-by-step order in a calm manner. * Manage and maintain queue awareness. * Refers cases to Poison Information Specialist or Certified Poison Information Specialist CSPI for assessment and/or management per established guidelines. * Performs basic mathematical calculations to determine mg/kg of ingested drugs/chemicals, calculates levels of toxicity and potential blood levels. (30%)
• Quality: * Collects demographic and other information to generate statistics on calls. * Documents notes in a clear and easily understood style. * Cases pass routine and other quality reviews including chart and tape audits and peer review. (20%)
• PHES: Provides information to the Public utilizing FAQ's. Records all FAQ's in charts. Completes all required surveys. (20%)

• Associate's Degree Required

• less than 1 year six months or more experience in medical call center, public health or other medical setting. Required

• RN-Registered Nurse - DORA - Department of Regulatory Agencies Required

• Basic computer knowledge/skills.
• Good verbal and oral communication skills- fast and correct typing at 30 WPM, ability to create grammatically correct responses without any spelling errors.
• Ability to comprehend, capture as well as interpret basic customer information.
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.
• Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Ability to make efficient use of resources.
• Good social skills.
• Ability to meet tight deadlines.
• Attention to detail.
• A sound knowledge of telephone etiquette.
• Ability to comprehend and appropriately use medical terminology

Shift

Work Type

Salary

Benefits

• Competitive pay

• Outstanding benefits

• Education opportunities

• Shared leadership and advancement opportunity

• State-of-the-art facilities

• Immediate retirement plan matching

• Professional clinical advancement program

• Participation in evidence-based projects

• Public Service Loan Forgiveness (PSLF) eligible employer

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For read more about our commitment to diversity visit: