AS400 Operations
Jacksonville, FL  / New York, NY 
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Posted 9 days ago
Job Description
JOB DESCRIPTION

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Client Server Operations - AS400 :: 2 to 4 years and 24/7 Shift

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Provide level 1 and level 1.5 support for client facing AS400 Systems. Iseries LPARS.

What you will be doing

  • Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
  • Recognizes abnormal processing conditions and makes appropriate response decisions.
  • Follows escalation procedures when appropriate to resolve errors in a timely manner.
  • Makes use of available documentation to resolve errors, identifies and implements documentation gaps with the help of leads.
  • Works closely with leads in bringing process stabilization and enhancement by working on alert reduction and knowledge articles augmentation.
  • Recognizes and implements/automates process enhancements.
  • Monitors and responds accordingly to an array of system and application generated messages.
  • Responds in a timely manner to questions and requests from incoming calls and incident tickets.
  • Proactively maintains contact with clients and serves as client advocate to internal organizations.
  • Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
  • Works on internal and external projects of various sizes, complexity.
  • Contributes to existing and develops new solution approaches to the IT environment.

What you bring:

  • Demonstrated knowledge AS400/iSeries operations experience.
  • Working knowledge on AS400/iSeries and familiarity with commands.
  • Working knowledge on event monitoring tools such as Omnibus, Zenoss.
  • Knowledge of ITSM tools such as SNOW and Remedy.
  • Knowledge of Mimix and Robot network.
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Excellent analytical, decision-making, problem-solving, team and time management skills
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
  • Willingly shares relevant technical and/or industry knowledge and expertise to other resources
  • Ability to persuade and influence others on the best approach to take
  • Ability to multi-task, deal with predefined deadlines
  • Flexibility, versatility, dependability, positive outlook, strong work ethic
  • Resourceful and proactive in gathering information and sharing ideas

What we offer you:

  • An exciting opportunity be a part of World's Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on Remote Infrastructure Management space.
  • Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities - FIS is your final career step!
  • A broad range of professional education and personal development opportunities
  • Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass


FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

 

Job Summary
Company
FIS
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
Open
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