Sr. Technology Program Manager
Charlotte, NC 
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Job Description

Job Title

Sr. Technology Program Manager

Job Description Summary

Cushman & Wakefield's Client Business Solutions Team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise.

Our C&W Technology Team of Project Managers, Business Analysts & Solution Consultants work closely with our client and account stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open, data-centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge.

Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. C&W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions

This is a full-time position and can be located anywhere in the United States with the ability to work from home, office or hoteling space as required. Travel is required.

Job Description

The role of TechnologyProgram Managerincludes the following key responsibilities:

Solution Implementation and Project Management activities of client software implementation projects including the following

Complete comprehensive project plans to manage projects to be shared with client

Coordinate Contract Management, including preparation of contractual deliverables for technology, key terms, securing IT executive, legal & security input and approvals

Work with clients and account teams to document detailed system features and requirements, develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

Ensure that all projects are delivered on time, within scope and within budget

Coordinate internal resources and third parties/vendors, ensure availability and allocation for the flawless execution of projects

Track project performanceandanalysethe successful completion ofshort and long termgoals, manage project tasks and delegate appropriately.

Use appropriate techniques to manage changes in project scope, schedule and costs.

Measure project performance using appropriate systems, tools and techniques

Manage the relationship with the client and all stakeholders

Coordinate SOW development and approvals tracking

Perform ongoing project management including maintaining accurate client records with weekly status reports and updates

Provide project management oversight and delegation of all BA support analyst activities including migration of data, integration and report development

Provide project closeout activities and transition to Production support

Report and Escalate to management as necessary to ensure sponsorship and support of "at risk" projects

Solution Development for Clients utilizing existing Client infrastructure and software as well as the application of new software technologies and systems integration (as required), support service delivery as the software implementation project manager coordinating:

Preparation of architectural and data flow diagrams to support the client solution, as required

Validation with internal Network and Engineering resources, Security & Compliance for any new software, integration or configuration requiring change management

Assistance in the preparation of RFP response materials, as required

Working with the business development point of contact, preparation of transition plans & activities

Preparation of resource requirements, roles & responsibilities for C&W IT, C&W Service Line & Client organizations

Validation and finalize account requirements and costs for transition and ongoing support for new clients, as well as working with the overall Transition & Account leads prior to execution of the client transition.

Maintain competency in client applications for consulting, implementation and demonstration capabilities

Contribute to theCBSTechnology team knowledgebase with best practices, lessons learned, concept and solutions documents

Ability to leverage client applications for demonstration, data modelling and process development with the client implementation team

Provide product roadmap input for improvement of the alignment of the client applications to the business service delivery both current and future.

Team Leadership activities to include participation in the following:

Weekly Business Development discussions to support the BD process and understanding and preparing for maturing accounts

Provide mentoring to new team members

Managing product knowledge base for software implementation and delivery

Mentor team members wishing to move into the PM role

Provide Portfolio and Project updates in the Weekly Service Delivery meeting

Present and participate in the QuarterlyCBSMeetings

Primary Duties

This position has matrixed responsibility through portfolio and projects.

Primary duties include:

  • 40-50% ImplementationAssemblyactivities for vendor, client and team resources (whichcan includetravel)

  • 20-30% Back OfficeOperations Supportincluding service requestsupport, vendor management, invoicing, allocations

  • 10-20% Team activities and knowledge / contentdevelopment, knowledge base development

  • 10-20%Operationsprojects, platform improvement

Guidance will include weekly / bi-weekly one-on-one meetings with your direct supervisor, team monthly and quarterly meetings withCBSTechnology leadership.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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