Job TitleSr. Technology Program Manager
Job Description SummaryCushman & Wakefield's Client Business Solutions Team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise.
The role of TechnologyProgram Managerincludes the following key responsibilities:
Solution Implementation and Project Management activities of client software implementation projects including the following
Complete comprehensive project plans to manage projects to be shared with client
Coordinate Contract Management, including preparation of contractual deliverables for technology, key terms, securing IT executive, legal & security input and approvals
Work with clients and account teams to document detailed system features and requirements, develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure that all projects are delivered on time, within scope and within budget
Coordinate internal resources and third parties/vendors, ensure availability and allocation for the flawless execution of projects
Track project performanceandanalysethe successful completion ofshort and long termgoals, manage project tasks and delegate appropriately.
Use appropriate techniques to manage changes in project scope, schedule and costs.
Measure project performance using appropriate systems, tools and techniques
Manage the relationship with the client and all stakeholders
Coordinate SOW development and approvals tracking
Perform ongoing project management including maintaining accurate client records with weekly status reports and updates
Provide project management oversight and delegation of all BA support analyst activities including migration of data, integration and report development
Provide project closeout activities and transition to Production support
Report and Escalate to management as necessary to ensure sponsorship and support of "at risk" projects
Solution Development for Clients utilizing existing Client infrastructure and software as well as the application of new software technologies and systems integration (as required), support service delivery as the software implementation project manager coordinating:
Preparation of architectural and data flow diagrams to support the client solution, as required
Validation with internal Network and Engineering resources, Security & Compliance for any new software, integration or configuration requiring change management
Assistance in the preparation of RFP response materials, as required
Working with the business development point of contact, preparation of transition plans & activities
Preparation of resource requirements, roles & responsibilities for C&W IT, C&W Service Line & Client organizations
Validation and finalize account requirements and costs for transition and ongoing support for new clients, as well as working with the overall Transition & Account leads prior to execution of the client transition.
Maintain competency in client applications for consulting, implementation and demonstration capabilities
Contribute to theCBSTechnology team knowledgebase with best practices, lessons learned, concept and solutions documents
Ability to leverage client applications for demonstration, data modelling and process development with the client implementation team
Provide product roadmap input for improvement of the alignment of the client applications to the business service delivery both current and future.
Team Leadership activities to include participation in the following:
Weekly Business Development discussions to support the BD process and understanding and preparing for maturing accounts
Provide mentoring to new team members
Managing product knowledge base for software implementation and delivery
Mentor team members wishing to move into the PM role
Provide Portfolio and Project updates in the Weekly Service Delivery meeting
Present and participate in the QuarterlyCBSMeetings
This position has matrixed responsibility through portfolio and projects.
Primary duties include:
40-50% ImplementationAssemblyactivities for vendor, client and team resources (whichcan includetravel)
20-30% Back OfficeOperations Supportincluding service requestsupport, vendor management, invoicing, allocations
10-20% Team activities and knowledge / contentdevelopment, knowledge base development
10-20%Operationsprojects, platform improvement
Guidance will include weekly / bi-weekly one-on-one meetings with your direct supervisor, team monthly and quarterly meetings withCBSTechnology leadership.