Airgas, an Air Liquide company is Now Hiring
Customer Service Representative in San Diego, CA
As the leading U.S. distributor of industrial, medical and specialty gases and hardgoods, Airgas has a focus on quality products-but we recognize that it's the quality of our people that makes our success possible. With more than 17,000 associates working in approximately 1,100 locations-branches, retail stores, gas fill plants, specialty labs, gas production facilities and distribution centers-chances are, there is a career at Airgas custom fit for you. Bring your competitive drive to Airgas and ability to work in a fast-paced, results oriented environment!
The Customer Service Representative will be responsible for providing exceptional customer service for internal and external customers. This person will process merchandise orders received by mail, telephone or in person from customers and associates. The Customer Service Representative will also be responsible to providing assistance and answering customer's questions concerning locations, price, and use of merchandise.
Essential Job Responsibilities:
Provide a superior level of service/support to customers and sales force
Handle busy incoming telephone orders and answer customer inquires
Establish and maintain strong working relationships with internal and external customers
Provide efficient and accurate processing of customer orders; edit orders received for accurate pricing and codes
Adhere to and assure compliance with the Code of Conduct/Handbook, policies and procedures and all applicable rules, regulations and standards promulgated by Federal, State and other applicable agencies or regulating bodies
Successful Candidates will:
Be committed to safety and team excellence
High School Diploma / GED required. Associates Degree or higher is preferred.
A minimum of 2 years of related customer service and/or inside sales related role is required.
Prior experience with SAP preferred.
Math skills to include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent.
Working knowledge of Microsoft office skills (Windows, Outlook, PowerPoint, Excel)
Be personable, professional, responsive, knowledgeable, and bring value to the Customer's business
Exercise strong communication skills both verbal and written
Team oriented with a continuous improvement outlook
Ability to multi-task and handle multiple priorities in a timely and efficient manner, and meet appropriate deadlines
Ability to work independently and use sound judgment to resolve both routine and non- routine issues
Attention to detail.
Airgas offers a full benefits package includes: