PMO Manager
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Posted 1 day ago
Job Description
Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

PMO Manager

The PMO Manager will oversee two areas within the Implementation and Strategic Initiatives department:

o Project Managers
o CMS Certification

They will oversee at least 6 direct reports and will report directly to the Senior Director of Implementation and Strategic Initiatives. The resources they will oversee will be part of a cross-functional team and may have responsibilities for resources on the client side or vendors.

Location: Remote/Telecommuter position


The PMO Manager will oversee two areas within the Implementation and Strategic Initiatives department:

  • Project Managers
    • CMS Certification Leads

They will oversee at least 6 direct reports and will report directly to the Senior Director of Implementation and Strategic Initiatives. The resources they will oversee will be part of a cross-functional team and may have responsibilities for resources on the client side or vendors. The PMO Manager will support the Change Healthcare Pharmacy Benefit Services (PBS) team in the following areas:

  • Responsible for PMO team adhering to the following key performance indicators:
    • Best Practices
    • Financial Stewardship
    • Inspire Resources
    • Maximize team member impact and increase accountability
    • Process Innovation
    • Professional Development
  • Manages resources who are responsible for business projects and programs involving cross functional teams and delivering products through the design process to completion.
  • Provides day-to-day technical management as required of departmental staff.
  • Responsible for the definition and maintenance of the standards of project management and process.
  • Accountable for team leadership and development.
  • Manages key vendor relationships.
  • Maintains a general bias to action by being ready to roll up their sleeves and get into the details, not being afraid to wear multiple hats.
  • Acts as a trusted partner to key constituencies by learning their business to anticipate stakeholder needs and concerns.
  • Responsible for the establishment and management of a project methodology incorporating structures, standards, processes, documentation and reporting which is agile, fits the needs of the project and puts emphasis on the quality of decision making and timely project delivery.
  • Clarifying the deliverables of internal and external PMO stakeholders and contribute to success through cooperative and collegial processes.
  • Contributes to the formulation of approved business plans, operating plans, budgets and capital expenditure requests in line with CHC strategic goals and objectives.
  • Maintains processes to ensure project management documentation, reports and plans are relevant, accurate and complete.
  • Assists and advises Project Sponsors, Functional Managers, and teams to the best use of project management disciplines and approaches within a fast-paced, high tech environment.
  • Develops positive relationships with Project Sponsors, Functional Managers, and teams to enable the PMO to provide support including facilitation, tracking and reporting on projects, and training.
  • Supports and verifies Project Manager's managing resource allocation, including adjustments based on emerging business or technical opportunities and challenges.
  • Acts as a reference point for PMO queries and information and an advocate for best practices in project management.
  • Shares lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels.
  • Analyzes challenges the project team is facing, generating quick and viable solutions.
  • Ensures client satisfaction, quality of work, and project profitability.
  • Plans, tracks, and approves project expenses, billing, and invoices. Maintain budget of planned vs. actual.
  • Possesses excellent communication (verbal/written) skills - able to tailor communications to different audiences - execs, business sponsors, developers, customers, partners, etc.
  • Adapts project approach based on project conditions and circumstances.
  • Contributes to PMO by building processes and protocols for the team's benefit with team input.
  • Builds relationships with existing clients, participates in RFP process, leads client presentations with appropriate team members and directors, and looks for opportunities to further increase client engagement through additional CHC disciplines.
  • Identifies and resolves root cause issues, finding positive solutions to problems.
  • Supports Project Manager's leading multi-disciplinary technology teams in the achievement of technical project objectives and assists in removing barriers.
  • Facilitates team information and workflow.
  • Removes barriers to timely and cost effective project completion.
  • Shares budget, schedule, milestone, and cost/benefit decision-making responsibilities with technology executives and managers.
  • Presents issues to and negotiates with top management to resolve resource conflicts.
  • Serves as a resource to project managers, assisting them in the resolution of complex problems or leading them on larger projects.
  • Supports the budgeting process by developing and monitoring budgets for teams.
  • Coordinates and tracks technology project resources, staff, assets, and schedules to ensure timely project outcomes.
  • Serves as escalation point for all project related issues.
  • Travel may be required.

Minimum Requirements:

5+ years of technical project experience in the healthcare industry, specifically in Medicaid and/or Medicare required.


Bachelor's degree required.

PMP Certification required.

Critical Skills:

People management experience is is experience managing multi-disciplinary teams

Proficiency building project plans, including dependencies and predecessors, with MS Project required.

Proficiency with MS Office Suite, including MS Project required.

Proven track record of effective technical project management that keeps technical projects true to specification required.

Deep understanding and experience leading projects using SDLC, Agile and Lean methodologies required.

Management of large-scale healthcare projects with teams of 10 or more and budgets greater than $1 million required.

Demonstrated positive outcomes developing and implementing approaches to achieve compliance with federal regulatory requirements required.

Strong analytical and time management skills required.

Strong interpersonal, verbal, and written communication skills required.

Preferred Skills:

Advanced Degree in related field preferred.

CSM certification preferred.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! 

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications. We don't discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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