Collections Representative - Duluth, MN
Duluth, MN 
Posted 1 day ago
Job Description

Ittakes a special person to be effective in stressful situations. In fact, ittakes a gifted, diplomatic and persistent person who can see past the challengeto a successful outcome. If that's you, get with us because this role at UnitedHealth Group is all aboutspecial. You'll consult directly with our customers who have outstandingmedical bills to identify reasons for late payments and set up payment plansthat are mutually agreeable. It's an important role and it will take all ofyour skills. Join us and discover the exceptional training, support andopportunities to grow that you'd expect from a Fortune 6 leader.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am - 6:30pm). It may be necessary, given the business need, to work occasional overtime.

Primary Responsibilities:

  • Perform research on various computer systems and document customerinformation regarding current status, payment expectations, notes ofconversations and other relevant information
  • Use mail, email and phones to contact customers to discuss,negotiate payment and resolve outstanding medical bill accounts and balances
  • Obtain agreement on potential balance payoff and/or paymentterms within stated level of authority and guideline limits
  • Prepare and submits reports to internal management on statusof outstanding medical bills and proposed/planned payment settlement details

This isa challenging role that requires providing best in class service to ourcustomers during their times of difficulty. It's a fast paced environment thatrequires focus and ability to multi-task throughout the day. This is a 40 hour,full time role working flexible shifts, sometimes including evenings orSaturdays. We require our employees to be flexible enough to work any shift,any day of the week during those hours.

You'llbe rewarded and recognized for your performance in an environment that willchallenge you and give you clear direction on what it takes to succeed in yourrole as well as provide development for other roles you may be interested in.

Required Qualifications:

  • An education level of at least a high school diploma or GEDOR equivalent years of working experience
  • Strong computer skills, including working knowledge of MSWindows and navigation, mouse and keyboarding skills

Preferred Qualification:

  • 1+ year of experience in a related environment (i.e. office,administrative, clerical, customer service, etc.) using phones and computers asthe primary job tools

Takingcare of business at UnitedHealth Group translates to more meaning and impact asyou help improve the lives of millions. Join us. Learn more about how you can start doing your life's best work.SM

Careers withUnitedHealthcare. Let's talk about opportunity. Start with aFortune 6 organization that's serving more than 85 million people already andbuilding the industry's singular reputation for bold ideas and impeccableexecution. Now, add your energy, your passion for excellence, your near - obsessionwith driving change for the better. Get the picture? UnitedHealthcare isserving employers and individuals, states and communities, Military familiesand Veterans wherever they're found across the globe. We bring them theresources of an industry leader and a commitment to improve their lives that'ssecond to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversitycreates a healthier atmosphere: UnitedHealth Group is an Equal EmploymentOpportunity / Affirmative Action employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, national origin, protected veteran status, disability status, sexualorientation, gender identity or expression, marital status, geneticinformation, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to passa drug test before beginning employment.

Keywords: Healthcare, health care, Managed Care, BillingRepresentative, Billing, Collections, Claims, Customer Service, Medical Billing


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
Day Job
Required Education
High School or Equivalent
Required Experience
1+ years
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