Program Supervisor
Appleton, WI 
Posted 15 days ago
Job Description
Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.


Lutheran Social Services is currently seeking a Program Supervisor to join our team in Appleton. The role will be supervising two residential programs for adults with mental health concerns. The position will support 8 staff and 12 clients. Position is Monday through Friday, 8 AM - 4 PM, but will require some flexibility for on call support.

The right candidate will have a high level of professionalism, accountability, be committed to the position, can work well in stressful environment, and is comfortable with change. Prior supervisory and budgetary experience is strongly preferred.

The Program Supervisor has day-to-day responsibilities for one or more programs within the Business Unit. Responsibilities include but are not limited to, effective coordination of day-to-day program operations, direct supervision and performance management of program staff and their work assignments, ensuring the program meets licensing and/or contract requirements, ensuring agency best practice standards are met.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

  • Serves as a representative of the agency to internal and external customers regarding the work of programs and services.
  • Works as a collaborative team member to support the Continuum of Care model.
  • Participates in the compilation of an annual budget.
  • Oversees budget expenditures and makes necessary adjustments as needed to meet the financial goals of the program.
  • Ensures quality programming and service delivery through the use of best practice standards and contract/licensing requirements.
  • Identifies staff training needs to meet best practice standards and licensing/contract requirements.
  • Ensures staff is trained to meet identified standards.
  • Establishes priorities and directs the work of program staff to include delegating and overseeing work assignments. Conducts performance evaluations of staff.
  • Conduct case record reviews and case consultation as necessary.
  • May provide direct care and/or carry a case load.
  • Performs duties as outlined in the attached Business Unit specific addendum (if applicable).
  • Performs other duties as required


  • Selects, trains, assigns, coaches and evaluates staff members.
  • Supports day-to-day functioning of the program staff to ensure timely implementation and quality of the agency goals and strategies.
  • Ensures communication and implementation of agency-wide policies and procedures to program staff.
  • Schedules and facilitates staff meetings on an ongoing basis.
  • Partners with program manager to respectfully address and resolve human capital issues including promotion, coaching and other performance matters.
  • Ensures effective use of human capital to meet best practice standards as well as ensure individual and staff safety.
  • Acts as a role model for employees to exemplify how to be an LSS Employee of Choice.
  • Understands and communicates LSS mission, vision, values and best practice to staff.


  • Medical/Dental/Vision Insurance
  • Flex Spending for Dependent & Health Care
  • Mileage reimbursement
  • Paid Time Off
  • 10 Paid Holidays
  • Ability to Contribute to 403B
  • Employee Assistance Program
  • Service Awards and Recognition


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in social work, psychology, sociology or closely related field and at least 3 years of experience or an equivalent combination of education, training and experience in a similar role working in social services or closely related field is required. Experience should include three years working with a similar population. Supervisory experience strongly is preferred. 

Must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

TRAVEL: Position may travel daily between programs. May travel over the two state area on occasion for training and meetings and may include some overnights.


LSS is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.


Bachelor Degree of Hum. Serv. or Related Field (required)

3 years: Social Services/Human Service (preferred)

Licenses & Certifications
Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

We are an Equal Opportunity Employer.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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