Operations Manager
Oklahoma City, OK 
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Job Description
Operations Manager
JOB SUMMARY: Responsible for planning, organizing and directing activities of associates to ensure safe, smooth and efficient operations and providing the best patient experience possible. Operations
  • Establishes priorities, assigns work, and monitors performance, quality and timeliness. Assigns and reassigns work based on workload and daily priorities.

Leadership
  • Gives direction, motivation and guidance to accomplish established standards to meet or exceed customer satisfaction.
  • Plans, organizes, and directs short and long term departmental activities in accordance with regulatory and accrediting organizations.
  • Functions as a resource to staff and hospital team members.

Communication
  • Communicates clearly and effectively with direct reports, the hospital team, the immediate supervisor, and interdepartmentally.
  • Demonstrates effective oral communication skills in the following: active listening, assertiveness, providing feedback/coaching, team building, and conflict management.
  • Demonstrates effective written communication skills in written reports.
  • Attends administrative meetings and participates in assignments as requested.

Fiscal Accountability
  • Assists the Director in ensuring that the assigned site is its fiscal responsibilities and operating within established budgetary guidelines.
  • Facilitates, creates, distributes and maintains all necessary reports and documentation for the multiple sites. Assures that Monthly and Hours Reports are consistently accurate and on time.
  • Plans and implements staff scheduling, position controls, and attendance control procedures.
  • Assures all supplies/equipment are purchased through approved vendors.

Data Utilization
  • Assesses and utilizes appropriate data in order to improve operations.
  • Views everything with a process improvement mindset.
  • Reports all pertinent data to System Director/Director and ABM Healthcare Corporate Office in a timely manner.

Service Excellence
  • Supports the implementation and administration of HSS Patient Experience Program.
  • Promotes a customer service mindset at all times to both internal and external customers.
  • Responds to all requests from customers with a can do attitude.
  • Follows up on requests with a sense of urgency.
  • Supports TQM/Customer Services Initiatives.
  • Demonstrates commitment to achieving patient satisfaction and employee engagement targets for the organization and department(s).
  • Practices and promotes the customer skills as provided through on-going training and in-services, including customer retention and service recovery.

Human Resources

  • Develops/coaches associates to ensure fullest potential is reached.
  • Oversees the recruitment, hiring, training, development, performance evaluation and management of employees within assigned departments.
  • Ensures work assignments and schedules meet department and facility needs to maintain quality standards.
  • Ensures department Training Programs at all sites are being conducted within appropriate timeframes.
  • Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements.
  • Maintains current knowledge of grievance and disciplinary procedures. Communicates effectively and maintains competent coaching and counseling skills during performance review and employee discipline process.

Safety

  • Demonstrates knowledge of applicable health and safety regulations and safety policies/procedures.
  • Ensures department compliance with all regulations and policies.
  • May participate in hospital and/or ABM safety committees.

  • Other duties as assigned

Education/Training:

Required:

  • Bachelor's Degree. In lieu of Bachelor's Degree, High School Diploma/GED with 5+ years of relevant management experience is acceptable.

Preferred:

  • Bachelor's Degree

Job Knowledge/Experience:

Required:

  • Minimum of three years of proven work experience in a leadership role within the Healthcare field i

Preferred:

  • Work experience in a large academic medical center.
  • Experience directing/managing a unionized workforce is strongly preferred.

Work Hours


ABM is an Equal Employment Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disability/Gender Identity/Sexual Orientation)

 

Job Summary
Company
ABM
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
5+ years
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