Customer Welcome Center, Operations Manager
Palo Alto, CA 
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Job Description

HP is ranked among the Top Companies to work. Among the recognitions include, One of the World's Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27 years. Furthermore, HP has received two consecutive Diversity Leader Awards from Profiles in Diversity Journal. HP was also awarded the Gold Medal by World Environment Center for International Corporate Achievement in Sustainable Development.

The CWC in Palo Alto offers a unique opportunity for a talented professional to join our briefing consultants team. This position will work closely with our sales team to design the customer experience for our visitors. With more than 1.000 events a year, the role provides a fantastic platform to work on many different activities: from C-level briefings, multi customer events to investors meetings.

The Customer Welcome Center in Palo Alto offers an incredible opportunity for a talented professional to join our team as an Operations Manager. The position will coordinate Operations for our global network of centers with a special focus on our Flagship center in Palo Alto, CA. This position will collaborate with the sales team to design amazing customer experiences by leading our digital transformation program.

Responsibilities:

  • Coordinate CWC strategy and long-term planning that further the overall goals for the organization.
  • Create a performance dashboard & roadmap to implement our yearly plan. Analyze dashboards and metrics for key performance indicators.
  • Drive Customer Center alignment with Commercial Office, creating a consistent framework by developing processes and tools based on sales objectives and key priorities for each business.
  • Design and manage customized customer experiences with an emphasis on virtual platforms and digital transformation.
  • Lead, plan and manage IT projects for the organization with a focus on process improvement and increased productivity and efficiency.
  • Track, analyze and assess budgets to ensure compliance with established accounting processes and principles.

Education and Experience Required:

  • BA or BS in Engineer or Business Management; MBA preferred.
  • 3+ years of experience in operations.
  • Project and budget management.
  • MSD and Power BI experience.

Knowledge and Skills:

  • Planning and implementing new software tools and projects with IT.
  • Familiarity with relevant products/services/solutions offered by HP.
  • Strong written/oral communications and analytical skills.
  • Organizational skills, multitasking, and flexibility to manage multiple priorities.
  • Ability to identify potential problems and work to find solutions.
  • Able to respond quickly to a shifting reality and adjust initiatives and priorities accordingly.
  • Strong interpersonal skills; ability to work as part of a team.
  • Ability to interface effectively with multiple levels of the organization and functional disciplines.
  • Ability to influence and drive consensus.

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Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1+ years
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