Data Quality / Fraud Investigator (DQFI)
Austin, TX 
Posted 7 days ago
Job Description
The Data Quality and Fraud Investigator (DQFI) position is responsible for resolving data quality issues and/or conducting investigations and compiling evidence packages in support of potential fraud cases within the Veterans Benefits Administration (VBA) systems.
Key Duties
The Data Quality and Fraud Investigator (DQFI) will become competent in utilizing various VBA systems and processes in order to identify, review, resolve, and synchronize data traits and anomalies across systems. 
  • Provide case management and investigative reports on instances of inaccurate death notices
  • Communicate with appropriate offices and individuals to resolve issues or provide supporting evidence/information
  • Prepare comprehensive evidence/data packages in support of fraud investigation
  • Perform the coordination and case management to retrieve and consolidate evidence in support of fraud investigation
  • Document actions to close out tasks/tickets
  • Deliver feedback on existing processes in order to improve and refine processes for future improvement and efficiency
  • Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims
Basic Skills & Qualifications
  • Bachelor’s degree (relevant work experience will be considered)
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
  • Proficient in Microsoft Office Suite (Excel, SharePoint)
  • Ability to learn new applications and systems
  • Proven ability to manage a significant workload with minimal supervision
  • Good communication (written and oral) and interpersonal skills
  • Good organizational, multi-tasking, and time-management skills
  • Proficiency with computers are a must
Desired Skills & Qualifications
  • Department of Veterans Affairs (VA) experience
  • Knowledge/experience with MVI Toolkit, VBMS, VETSNET, BIRLS, SHARE, EVSS, HcIDM, BDN, and Corporate Database
  • Civilian or DoD Clearance
Security Clearance
Public Trust – This position will require a Background Investigation (if individual does not currently hold a clearance). Individual will be required to obtain the proper credentials for working at the VA during the onboarding process)
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This position is primarily sedentary with some walking, standing, bending, and carrying of lightweight items.
Travel is not expected, but may occasionally occur.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Quality Innovation, Inc. is an Equal Opportunity Employer and as such abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, gender identity or sexual orientation.


Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Salary and Benefits
$15.00 - $17.00
Required Education
Some College
Required Experience
1 to 2 years
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