Job Description: NOC Technician (must be open to 1st, 2nd, or 3rd shift) As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of Inteliquent’s network utilizing various network monitoring systems and direct access to switches, DACS, routers, and other network elements. Technicians are alerted to and must act upon any alarm conditions.
This is also a great entry-level opportunity for someone who is tech-savvy and looking to kickstart their career in IT.
Come join us if you are passionate about success and being in a role where you will make a difference!
What You’ll Do:
Follow Standard Operating Procedures in order to perform routine network changes, migrations, and maintenance in various network elements upon management request
Identify, troubleshoot, and solve network related issues and problems efficiently utilizing monitoring tools, reference materials and other team members for guidance
Open trouble tickets and follow up on network/customer issues per Inteliquent procedures and complete applicable paperwork in a timely manner
Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment
Accept on-call responsibilities on a rotating schedule with other technicians
Be available for overtime work assignments when requested
Some required travel related to training, meetings, and service coverage issues
Education & Experience:
Associate’s or Bachelor’s degree in Electrical Engineering or a related field is preferred
Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles including
Strong problem solving and analytic skills
Exhibits a high level of initiative and resourcefulness
Excellent organizational skills with frequent multi-tasking abilities
Excellent written and verbal communication skills
Proven documentation skills with consistent accuracy of details
Superior customer service skills
Self-starter with a high energy level
Inteliquent is an Affirmative Action and Equal Opportunity Employer