Mobile Crisis Services Professional
Looking for social services experience? Join our team and change a life!
Racine, WI 
Posted 25 days ago
Job Description
Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.


Lutheran Social Services of WI and Upper Michigan in collaboration with Racine County is currently seeking a 2nd shift Mobile Crisis Services Professional to join our team. The Mobile Crisis Services Professional will provide telephone and mobile crisis intervention, crisis counseling, assessment and referral to individuals experiencing an emergency mental health crisis (including Alcohol and Other Drug Abuse service needs). Mobile Crisis Professionals frequently are required to assess consumers at local hospitals, in-home, at the Racine County Jail, or juvenile detention.

Hours for the position are every Wednesday, Thursday Friday, 2 PM - 12 AM and Saturdays 8:30 AM - 8:30 PM.

Compensation for this role is based on education. Bachelor's level staff, $21.50/hr.; Master's level staff, $24.50/hr.

This role is responsible to assess consumer needs through careful collection of consumer data, describe basic services to consumers and provide linkage and follow up. Document all consumer contact. Follow up with crisis and targeted case management consumers when assigned. Develop and maintain relationships with other departments, Court and Law Enforcement.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
* Gather data from consumer interviews, past records, other information, to gain understanding and verification of previous disorders and treatment episodes.
* Provide assessments to identify treatment needs of the consumer.
* Provide follow up services for consumers enrolled in the crisis and or targeted case management program as assigned. This may include home visits, or if inpatient, hospital visits. You may also have a need to meet one on one with the consumer in office.
* Provide brief counseling to consumers.
* Respond with Mobile Response when called.
* Respond to potential suicide or other emergency telephone calls.
* Assess clients' needs.
* Provide consumers with necessary or appropriate information regarding services offered by the Human Services Department or community.
* Provide back up to UA collection.
* Recommend to supervisor the various services requiring authorizations.
* Recommend to management changes or gaps in the system that prevent or hinder the delivery of services.
* Prioritize and organize time to cover assigned area.
* Develop and maintain resources appropriate to needs of the consumer population.
* Consult with other professionals in the field and in related fields to increase individual knowledge and understanding of various disciplines, changes, and developments in the field of Human Services.
* Develop and maintain an effective body of knowledge regarding laws and procedures affecting consumers.
* Document all work to ensure compliance with County, State, and Federal requirements.
* Complete all other duties as assigned.


  • Medical/Dental/Vision Insurance
  • Flex Spending for Dependent & Health Care
  • Clinical Supervision for Master's Level staff working toward LPC or LCSW
  • Mileage reimbursement
  • Paid Time Off
  • 10 Paid Holidays
  • Ability to Contribute to 403B
  • Employee Assistance Program
  • Service Awards and Recognition

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* A Bachelor's degree in Human Services field (criminal justice, educational psychology, vocational rehabilitation, guidance counseling, social work, sociology, etc.). An equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities will be considered. Master's degree preferred.
* Minimum one-year post-graduate experience with mental health consumers strongly preferred.
* Knowledge of community resources.
* Knowledge of DHS 34, 92 and 94 and Wisconsin State Statutes, 48, 51 and 55.
* Ability to respond to crises and make appropriate assessments as to resolution.
* Ability to work independently and multitask.
* Maintain effective working relationships with a diverse client population.

Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

TRAVEL: Ability to travel on day trips as required; at least 50%. Some overnight travel may be required.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.

Travel Required
Yes. Daily local travel throughout Racine County.


Bachelor Degree or better in Hum. Serv. or Related Field.


Master Degree or better in Hum. Serv. or Related Field.

Licenses & Certifications


Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

We are an Equal Opportunity Employer.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1+ years
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