Position Summary This position is responsible for assisting with a customer’s financial transactions in an efficient and friendly manner, providing the highest level of customer service. In addition, this position will assist with financial counseling, including opening and servicing of consumer accounts. This job description reflects assignment of essential duties and is subject to change (at management discretion) at any time.
General Duties/Key Accountabilities
Provide exceptional customer service through quality conversations and efficient and accurate process of customer transactions
Build relationships with customers by identifying needs and offering solutions
Provide accurate information to customers based on product and service knowledge and understanding of the banking industry
Sell, open and maintain banking products and services to new and existing customers
Proficient in customer account opening, maintenance and closing accounts (including checking, savings, CDs and safe deposit boxes)
Efficiently and proficiently open and service business accounts, fiduciary accounts and HSA/IRA accounts
Possess an understanding of the services of the Business Online Cash Management offers
Process check orders; follow check cashing procedures; issue cashier’s checks; process wire transfers, perform online and mobile banking maintenance; process stop payments and debit card disputes
Cross sell/refer bank products and services to other areas of the bank, including commercial and mortgage lending
Handle financial transactions efficiently and effectively with all customers (including, but not limited to: deposits, withdrawals, advances, loan payments and merchant transactions)
Maintain a balanced cash drawer
Meet or exceed all established branch goals and contribute to branch deposit growth
Perform ITM duties in applicable markets
Additional duties as assigned
High school diploma or equivalent required
Accounting or banking experience encouraged
Strong math skills; add, subtract, multiply and divide in all units of measure
Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customers and employees
Must be able to multi-task in a busy environment
Understands computer and other equipment capabilities and limitations
Exceptional organizational and time management skills; ability to function well in a fast-paced environment
Maintain a complete understanding of regulatory and compliance policies and procedures
Must be able to work flexible hours and shifts
Travel to/from and work in multiple locations; must have a valid driver’s license and reliable transportation
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Initiative – is a self-starter; recognizes what and when things need to be done; seeks out new tasks and expands abilities; works for the better needs of the business, not just his/her own position.
Judgment – makes well thought out and timely decisions; has good perspective and remains focused on critical issues; consistently adheres to and supports company policies/procedures; requires little to no supervision to produce high quality work.
Accountability – Accepts responsibility for his/her own actions; can be relied upon to complete the job required; will follow through on what he/she says they will do and holds others accountable in the workplace.
Self Aware – recognizes how his/her actions impact others; is in tune with his/her strengths and weaknesses and takes actions to improve; learns from mistakes and shows commitment to change behaviors.
Growth and Customer Focus – Provides excellent customer service to everyone; supports business and revenue growth by sharing and supporting innovative ideas; focuses on opportunities to suggest new services to customers.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position summary does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees assigned to this position will be required to perform any other job related duties as assigned by management. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Physical and Mental Requirements To perform the essential functions of this position, an employee must meet the following physical and mental requirements:
Frequently communicate with customers and employees in person or by phone and exchange accurate information in these situations
Occasionally lift and/or move files up to 50 pounds
Constantly operates a computer and other office equipment, such as a calculator, copy machine and printer
Frequently move inside the office to access files or office equipment
Occasionally drive to/from and work in multiple branches/locations
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status