Program Manager
Waukesha, WI 
Posted 1 month ago
Position No Longer Available
Position No Longer Available
Job Description
Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.


The Program Manager has overall responsibility for one or more programs within the designated Business Unit(s). Responsibilities include, but are not limited to, primary oversight of client services, program(s) financial viability, addressing human capital matters and technology needs. Ensures the programs are compliant with licensing and/or contracts while meeting the agency and stakeholder needs and expectations. Provides direct, ongoing support to supervisory staff and program staff as needed Manages outcomes, goals and quality assurance for the programs under their supervision.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.
• Supports and models the Vision, Mission and Values of LSS.
• Maintains positive working relationships with internal and external stakeholders.
• Analyzes policies and procedures to improve program efficiency and effectiveness.
• May assist in writing grants to develop new funding sources.
• Prepares and oversees the compilation of an annual budget and authorizes the expenditures of funds to ensure fiscally healthy program operations.
• Understands and communicates program(s) requirements per licensing and/or contracts to internal and external stakeholders.
• Works as part of a collaborative team to support the Continuum of Care across all Business Units.
• Performs duties as outlined on the attached Business Unit specific addendum (if applicable).
• May perform clinical supervision as needed for the business unit.
• Performs other duties as required.

Aspen Center Specific:

Essential Duties and responsibilities:

  • Provides oversight and management of all daily operations.
  • Supports business development and funder relations.
  • Leads service development and process development including treatment protocols.
  • Provides fiscal oversight of operations including forecasting and budgeting.
  • Leads staffing, recruiting and staff development.
  • Ensures all licensing and contractual components of the program are implemented and kept up-to-date, can communicate licensing and contractual requirements to internal and external stakeholders.
  • Ensures adequate coverage to maintain a safe and therapeutic treatment environment.
  • Works as an active member of the treatment team in whatever capacity is needed at the time.   Should serve as a role model to the supervisors and direct care staff.
  • Leads data collection:  outcomes, census trends, staffing, etc.
  • Ensures monthly forecast and census review.
  • Active in program development.  Partners with Clinical Supervisor, evidence-based best practices in residential care.
  • Provides on-call responsibilities as needed.


• Recruits, interviews, hires, trains, and assigns staff members or assists Program Supervisor with the process.
• Supports day to day functioning of Program Supervisors and/or Program Coordinators to ensure timely implementation and quality of the agency goals and strategies.
• Provides guidance and assistance to Program Supervisors and/or Program Coordinators in supporting their staff to ensure agency goals and strategies are meet.
• Ensures communication and implementation of agency-wide policies and procedures.
• Ensures effective use of human capital to meet best practice standards as well as ensure individual and staff safety.
• Respectfully addresses and resolves human capital issues including promotions, coaching, and other performance matters.
• Acts as a role model for employees to exemplify how to be an LSS Employee of Choice.
• Understands and communicates LSS mission, vision, values and best practices to all staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in social work, psychology, sociology or closely related field and at least 3 years of experience or an equivalent combination of education, training and experience in a similar role working in social services or closely related field is required. Experience should include three years working with a similar population. Supervisory experience is preferred. Master’s degree in related field is preferred.

Aspen Center Specific:

  • Experience in Substance Use Treatment.
  • Ability to remain client focused while adhering to Residential Facility standards.
  • Licensed as an AODA Counselor is strongly preferred.



  • Medical/Dental/Vision Insurance
  • Flex Spending for Dependent & Health Care
  • Mileage reimbursement
  • Paid Time Off
  • 10 Paid Holidays
  • Ability to Contribute to 403B
  • Employee Assistance Program
  • Service Awards and Recognition

Must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

TRAVEL: Position may travel up to 50% of the time over the two state area. Most travel is day but may include some overnights.

LSS is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.


Bachelor Degree of Hum. Serv. or Related Field (required)

Licenses & Certifications
Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

We are an Equal Opportunity Employer.


Position No Longer Available
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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