Title: Customer Service Representative 2 PM-11 PM
Job Category: Corporate / Support Center
Line of Business: Support Center Services

Branding: BrightSpring Health Services

About this Career Opportunity:

ResCare HomeCare, a division of ResCare Inc, the nation's largest non-franchised provider of Home Care Services, is seeking a Customer Service Representative at the Respect and Care Line at the ResCare corporate headquarters in Louisville, Kentucky. Must be able to work evenings and on call.

• Managing inbound 800 line customer calls for sales, services, employment, complaints, and general problem solving.
• Identify from a social/physical needs aspect the situation and needs of the individual
• Provide customers with product and service information; obtain customer information, and customer leads.
• Facilitating outbound calls to connect callers with proper ResCare resources and ResCare HomeCare branches.
• Accountable for the successful handling of all inbound and outbound call activities and driving call leads to branch home conference and branch sale..
• Researching care related solutions for customers.
• Identify and escalate priority issues
• Documenting all interactions and following up on customer needs.
• Complete call logs and call reports
• Provide leadership/ coaching to Customer Service Center Representatives
• Review Respect & Care Service Center calls for quality check and feedback
• Provide detailed reporting to leadership as requested.

Position Requirements

• Outstanding verbal and written communication skills and etiquette via phone and email.
• Professional Customer Service skills with basic sales, building rapport, and problem solving experience.
• High energy, good memory, and able to multitask effectively.
• Structured organizational skills
• Ability to adapt and prioritize in a fast paced, dynamic work environment.
• Computer skills including working in Word, Excel, and databases.
• Good listening skills and attention to detail.
• Detail oriented - able to successfully manage multiple projects
• Available to work varying shifts as needed.

Additional Information

Benefits

BrightSpring Health Services offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

About BrightSpring Health Services and Our Family of Brands

Join us in transforming peoples' lives and their communities! BrightSpring Health Services is the new name for Kentucky-based ResCare, Inc., the parent company that supports a diverse family of brands. After more than 40 years of a successful history of helping people through a variety of settings and service offerings, we've reinvented ourselves.

At BrightSpring, everything we do centers on helping people live their best life. Our vision is to be the leading provider of home and community based health services for the needs of the complex populations we serve. We want to make sure that our clients receive the right care at the right time in the safest environment possible.

We are excited that you might consider joining our dedicated network of compassionate professionals who work in thousands of communities across the country - helping more than 60,000 people every day.

Right now, we have an exciting opportunity for you to join our team as a Customer Service Representative 2 PM-11 PM.

About this Line of Business

BrightSpring Health Services is one of the largest providers of diversified home and community-based health services to complex, high-cost populations. The company provides nonclinical habilitative services and/or clinical rehabilitative services for people of all ages and skill levels. Primary businesses include: behavioral health (including autism services), home health care (including personal care, home health, and hospice), neuro therapy, and job placement and vocational training, supported by pharmacy and telecare ancillary technologies and services. These businesses employ more than 45,000 dedicated team members in more than 40 states and provide services to more than 2 million people annually.

BrightSpring Health Services is focused on providing quality and lower-cost outcomes to challenging and high-cost populations, through best-in-class services and technology innovation. Our Connected Home care model is an industry-leading approach to the future of health care services to achieve strong quality and compliance while also driving efficiency and cutting waste.

Our care professionals work in thousands of communities across the United States. Founded and headquartered in Louisville, Kentucky, the company has been making a difference in people's lives and communities since 1974 - providing home and community-based health services to complex populations and helping people live their best life.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

805 N WHITTINGTON PKWY FL 2-4, LOUISVILLE, KY 40222 USA

Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.