Having diverse individuals and personalities at work has its pros and cons. The varied perspectives, vision and demeanors can create an all-around, solid workforce; however, it also means trying to manage these often contrasting styles and attitudes, some of which are difficult. Tim Muma speaks with Lisa Woods, Founder and CEO of ManagingAmericans.com, who brings more than 20 years experience leading and managing others to go over the strategies for effectively dealing with those difficult personalities - turning the tough traits into positives.