Potawatomi Departments


Departments



Accounting

With over six million visitors each year and close to 3,000 employees, Potawatomi’s Accounting Department is crucial in helping to manage all sides of the Entertainment Destination business. If you’re a numbers person, check out our job postings in this area.


Audit/Compliance

Analytical. Smart. Dedicated. If this describes you, a career in our Internal Audit or Compliance Department may be just the thing. Following the rules of a game as complex as the casino industry takes diligence and intelligence, and with you on-board, we’ll keep playing to win.


The Cage

What’s “The Cage,” you might ask? It’s like a teller window at a bank—the casino’s bank! Potawatomi Cage Department cashiers, vault and drop team members are crucial to the entire casino operation, ensuring that guests get paid out and that the casino’s banks are balanced.


Customer Experience Team

Our guests are the most important part of our business, so providing the best possible customer service and overall experience is key! If you enjoy working with people and provide outstanding guest service, check out Potawatomi’s Guest Relations, Call Center and Player Development positions.


EVS/Housekeeping

Potawatomi is home to over one-million square feet of gaming, hotel and parking spaces that need to be cleaned and maintained round-the-clock. If pristine environments are your thing, we want YOU on our Environmental Services or Housekeeping team! Now hiring for a variety of positions.


Facilities & Safety

Are you an electrician, HVAC technician, carpenter, landscaper or risk & safety specialist? Think outside the box see what Potawatomi has to offer. Our skilled trades work alongside other casino positions in our bustling, massive property, all while ensuring the highest standards of safety.


Food & Beverage

From serving guests at one of our restaurants, bars or special events, to planning menus and helping kitchens run smoothly, Potawatomi Hotel & Casino’s talented Food & Beverage team is an essential part of our property. We’re hiring talented team members for both front- and back-of-house positions.


Gaming

150,000 square feet of gaming space requires a large staff to keep guests entertained and ensure that games run smoothly, round-the-clock. Potawatomi Hotel & Casino is always looking to hire and train sharp-minded, energetic individuals for our Table Games, Bingo, Slots, Poker and Off-Track Betting teams. If you like to play, we’ve got the game/job for you!


Human Resources

Human Resources is all about people. Since our business depends on the happiness of everyone who visits our property—and with nearly 3,000 team members on-staff—our HR Department is an essential part of the success of Potawatomi Hotel & Casino.


IT & AV

Today’s modern casino requires a sharp team of technology professionals of all levels. Keeping our essential systems up and running around the clock means we rely on the expert team members in our Information Technology and Audio Visual Departments.


Marketing

Creative, energetic, talented people with a great team spirit work in our Marketing Department. They are the creators and keepers of the look and feel of Potawatomi Hotel & Casino’s public image. If you’re a designer, copywriter, PR professional, or marketing whiz, we’re looking for you.


Materials Management

Help supply Potawatomi Hotel & Casino guests and team members with all the materials they need to enjoy or provide an incredible entertainment experience! Check out some of our available positions in Purchasing, Wardrobe and Warehouse.


Sales & Hotel

Taking great care of our guests and making sure they have an enjoyable experience are the top concerns of our Sales & Catering, Hotel Operations and Retail teams. From hotel concierge to retail team member, your efforts will go a long way towards making our guest’s experience memorable.


Security

As the first line of safety and often the first smiling face, our security officers are essential in ensuring the wellbeing of every person and all property at Potawatomi Hotel & Casino. Our well-trained Security Department is always looking for a few eagle-eyed peacekeepers with personality.


Valet

Outstanding valet and shuttle service makes a huge impact on how our guests view their overall experience. Our Valet team members work in exciting, rewarding positions as the first and last point of contact for a guest’s great time.


Already a Potawatomi Hotel & Casino team member? Click here »


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Potawatomi Community


Our Community

It's Not Just A Job, It's A Community

At Potawatomi Hotel & Casino, our team members are more than just employees. They are a part of something bigger. Much bigger. They are a part of our community.

We have team members who have worked here since the very beginning—over 20 years ago—when it was just a small bingo hall. We are also proud to say that we employ many family members—we have brothers and sisters, husbands and wives and mothers and daughters all working here. When we call ourselves a community—a family—we mean it.

This dedicated team of nearly 3,000 employees has made Potawatomi Hotel & Casino the largest entertainment destination in the Midwest—welcoming more than six million guests every year. Find out more about the history of Potawatomi Hotel & Casino by visiting the Business Section of paysbig.com.


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Potawatomi Perks


The Perks

Got Perks? We’ve Got Them!

At Potawatomi Hotel & Casino, we feel it’s important to offer our team members rich medical and dental insurance plans, as well as vision.

But, we also want to offer more. And, more importantly, we like to reward and recognize team members for a job well done. So, we offer some awesome perks, like festival tickets, tickets to sporting events and more, as well as team member-only amenities including our on-site dining area and fitness center.

Check out all of the benefits we offer below:

  • Medical
  • Dental
  • Vision
  • Prescription
  • Basic Life and Accident Death Dismemberment Insurance
  • Short Term Disability
  • Flexible Spending Account
  • Employee Assistance Program
  • Retirement Program and company match
  • Competitive Wages
  • Paid time off
  • Free parking
  • Free uniforms
  • Wellness Program
  • Fitness Center
  • Free or discounted tickets to area attractions, festivals and events
  • Guest Service Award program
  • Paid training and advancement opportunities
  • Team member appreciation events

...and much more!


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Potawatomi Service


Service & Values

The Reason We Succeed Is The Reason We Care

At Potawatomi Hotel & Casino, we operate our business each day around our mission, vision and values.

Our Mission

Entertain our guests and create opportunity for our tribe, team members, and community.


Our Vision

Be the premier tribal gaming and entertainment destination in the U.S.


Our Values

Act with Integrity. Strive to be Better. Always Show Compassion

These values are evident through the Casino’s social responsibility efforts, which include advocating responsible play, utilizing sustainable business practices, valuing our team members, sharing our cultural heritage and caring for the community. Learn more about our social responsibility efforts »

But, these values extend beyond our business practices—our team members are an integral part of operating in such a manner. They reflect these fundamental attributes on a daily basis—both back-of-house with fellow team members and front-of-house with guests. Like our organization, they know the difference between right and wrong, respecting others, and behaving honestly and ethically with a high degree of integrity.


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Potawatomi Hiring


Our Hiring Process

Meet The Requirements, Join The Team

Want To Join Our Team? Here's a brief rundown of how our hiring process works.

To begin, review the available positions to find a suitable match. You will then need to create a profile and submit your application. After you submit your application, a Human Resources representative will contact you.

They will let you know one of two things—you meet the necessary requirements and we will set up an interview or, if you do not meet the qualifications, you will receive an email to let you know. Either way, we'll keep you in the loop.

We also ask that you hold off on calling us, as this process can take up to two weeks. If you don't hear from us right away, please be patient.

So, what's next? If you are offered the position, you will then have to take a mandatory pre-employment drug test and complete a thorough background investigation.

All employment offers are contingent upon successful completion of a pre-employment drug test, reference check, background investigation and ability to obtain a gaming license.

The gaming license application requires, but is not limited to, full disclosure of criminal, residential and employment history. After completing the background investigation, applicants may be granted a gaming license through the Forest County Potawatomi Gaming Commission.

For more information regarding the occupational gaming license application, download our PDF.


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