Position Summary
In this role you will be responsible for monitoring, maintaining and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single on-site work location. Candidates must be flexibility in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.
Essential responsibilities and activities include but are not limited to:
- Manage physical security system support to meet service level agreements.
- Analyze physical security system performance and recommend improvements.
- Resolve complex system issues for physical security systems and networks.
- Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation.
- Communicate with customers, manufacturers, vendors, and technical specialists.
- Train system users and other system support personnel.
- Analyze and modify preventive maintenance checklists for system changes.
- Troubleshoot system performance issues and implement corrective actions.
- Perform preventive maintenance actions including system back-ups, error log reviews, database size, and integrity checks.
- Organize and prepare detailed documentation of system performance, including service request records and analysis.
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
- Perform all duties with minimal direct supervision.
Position / Candidate Requirements
- U.S. Citizenship required.
- 0-2 Years of Experience with a Bachelor's Degree in Information Technology, Risk Management, Cybersecurity
- 4-6 Years of Experience with an Associate's Degree in Information Technology, Risk Management, Cybersecurity
- 6-8 Years of Experience with a High School Diploma
Desired / Advantageous Qualifications
- Secret Security Clearance desired
- System administrator experience in performing triage on system problems, resolving the system. problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
- Understanding of Windows patching and vulnerability remediation.
- Basic knowledge of Windows active directory hierarchy and implementation.
- Desires a basic knowledge of large scale networking, VLANS and routing.
- Reliable attendance at customer site during work hours required by customer.
- The ability to work flexible shifts that may include occasional nights, weekends and holidays
- Security + Certification
- Reliable transportation for purposes of getting to and from work.
- Certification\Experience in CCure 9000 Access Control System desired.
- CASP certification, or CISSP certification.
- Certification\Experience in AMAG Access Control System desired.
- Certification\Experience in BOSCH BVMS desired.
- Microsoft SQL Server Query writing and management experience desired.
- Experience troubleshooting and maintaining Microsoft Server (2012, 2016) desired.
- Installation and configuration of operating system software (i.e. Win10/ Win Server 2016) experience desired.
- Experience programming/administrating Access Control Systems of any type desired.
- Experience with installation, troubleshooting, and testing of security electronics equipment desired.
Abilities
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.