Multi Site Bank Manager

• Career Growth — promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

• Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers.
• Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities.
• Deliver daily coaching and evaluations for effective execution.
• Provide effective new consumer onboarding and engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica’s products and services, and addressing customer questions.
• Responsible for the acquisition of consumer business through the effective use of leadership activities.
• Participate in community involvement activities to increase bank outreach and foster new business client relationships at the banking center.
• Identify opportunities to introduce customers to partners at appropriate moments.
• Encourage referrals from client relationships and COI’s

• Develop and manage a high-performing team. Directly manage the day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition, and retention.

• Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary.
• Ensure completion of necessary compliance related training for the colleagues at their banking center(s).
• Lead, coach, evaluate, and impact the overall management evaluation of operational and risk activities, and results within the Banking Center.
• Approve transactions within authorities.
• Manage the execution of opening/closing procedures.

• Lead, manage and coach team to be able to assess customer and prospect needs and offer appropriate solutions.
• Ensure all colleagues, demonstrate the knowledge and skills to execute on customer needs.
• Proactively seeks to learn about new products, services, technologies, and customer service tactics; teaches others.
• Educate and fulfill customer requests, routine and complex.
• Resolve complex customer complaints.
• Impact the customer experience by leading, managing, and coaching colleagues using the defined customer experience guidelines.

• Lead, coach, evaluate, and impact the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships.
• Partner with defined Small Business Banker to grow business revenue and business customer experience.
• Proactively identify opportunities to introduce customers to partners.

• Bachelor’s Degree OR 4 years of relevant experience
• 3 years of experience in management with staff development
• 3 years of experience in Consumer/Business sales development
• 1 year of experience utilizing Microsoft Office Products, including Word, Excel, and PowerPoint

Downtown San Antonio
7:45 am – 5:15 pm Monday – Thursday; 7:45 a.m. – 6:15 Friday, 8:45 am – 12:30 pm every other Saturday