CONTINGENT UPON CONTRACT AWARD Helpdesk and Administration Norfolk, VA Job Duties: 1. Supports the JADL, TRANSNET and e-ITEP system administration and helpdesk operating during normal US office hours (08:00-16:30) Monday to Friday excluding official holidays. 2. Working from the HQ SACT MS/LT Branch at HQ SACT the sys admins will:
Qualifications: 1. A minimum of 3 years' experience (within last 6 years) working as an administrator of online Learning Management System. 2. A minimum of 3 year's (within last 6) supporting users with new accounts creation, helpdesk support and general support to remote users on the system. 3. A minimum of 3 years' experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion. 4. Experience in helpdesk tracking software and trouble ticket supporting software. 5. Experience in producing reports and metrics from a LMS or by interrogating the database. 6. Experience in cyber issues and protecting the system and network from unauthorised access. 7. Two years of vocational training in computer related science or related subjects in the educational domain. 9. NATO SECRET-level security clearance or active SECRET security clearance issued by a national authority. 10. Demonstrated proficiency in English as defined in STANAG 6001 (Standardized Linguistic Profile (SLP) 3333 - Listening, Speaking, Reading and Writing) or equivalent. 11. Valid NATO Nation passport with no travel restrictions to NATO nations. Other Requirements: US Citizenship required for this Position: Yes Working Environment: The usual daily work conditions will be in an office environment located at Norfolk, VA. The job requires occasional lifting of computer and other equipment, generally not in excess of 50 lbs.
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