Job Title
Sr. Manager, Learning & DevelopmentJob Description Summary
The Training & Quality Assurance Manager will be responsible for developing and delivering training content that improves team and individual performance and contributes to positive business results.Job Description
Training & Quality Assurance Manager
The Training & Quality Assurance Manager will be responsible for developing and delivering training content that improves team and individual performance and contributes to positive business results. This role will also lead quality assurance efforts that drive continuous team and work process improvements and contributes to the development of a customer centric team culture. The ideal candidate will be expert at creating high quality learning content for both face-to-face and virtual classroom settings; be experienced at outlining instructional goals, objectives and be able to offer analysis, design, and development options for achieving best business outcomes. The Training & QA Manager will have a strong understanding of adult learning principles, excellent project management skills and be able to effectively collaborate with subject matter experts (SME's) to develop and deliver training that drives business strategies forward.
KEY RESPONSIBILITIES (Training):
This individual will closely partner with colleagues from the business, the Learning & Development team, and external partners to develop and deliver learning solutions that improve performance and business results. Critical deliverables and activities include:
KEY RESPONIBILITIES (Quality Assurance):
MINIMUM REQUIREMENTS