Opportunities with Diplomat. Bring your passion to Diplomat and join a family of brands rooted in specialty pharmacy services since 1975. Diplomat Specialty Infusion Group delivers high-touch infusion treatments nationwide, and Diplomat Specialty Pharmacy serves patients who face complex and often rare conditions. We're now part of OptumRx and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Our employees enjoy exceptional benefits, continuing education and award-winning wellness programs. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with Diplomat, where changing the world is just one result of doing your life's best work.(sm)

Under the supervision of the Director of Pharmacy, the Home Patient Representative acts as primary contact to home patients for coordination of refill and delivery functions. Provides clerical and clinical support to pharmacists to include lab tracking and database maintenance. Works collaboratively with clinical and operational teams to enhance customer service and patient outcomes.

Primary Responsibilities:

• Provide exceptional customer service both internal and external customers
• Actively participate in the achievement of patient satisfaction
• Digital dexterity e.g. use of computer keyboard and sterile compounding tools
• Act as the single point of contact for patients
• Confirm and make delivery changes for patients
• Update patient information using specific programs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or the equivalent
• 3 years of experience with patient interaction as a Pharmacy Technician or other healthcare profession
• 1 year of customer service experience

Preferred Qualifications:

• Valid license, registration and/or certification, in good standing, to practice as a Pharmacy Technician as required by the Board of Pharmacy in the state employed
• Knowledge of and experience with Microsoft Office and electronic medical records (EMR) programs
• Knowledgeable of HIPAA patient privacy and data security requirements, OSHA employee protection regulations, and accreditation standards for home health and home infusion pharmacy (or other relevant accrediting organizations)
• Working knowledge of medical terminology
• Proficient with Microsoft Office
• Bi-lingual
• Technologically savvy with a multitude of equipment including, but not limited to computers, fax machines, scanners, printers, etc.
• Comfortable with a number of operating systems and the Microsoft Office Package (Outlook, Word, Excel and Power Point)
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Demonstrated knowledge and proficiency in the best practices related to home infusion therapy
• Willingness to work a flexible schedule

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Job Keywords: Home Patient Representative, Diplomat Specialty Pharmacy, Pharmacy Technician, Healthcare, Health Care, Ronkonkoma, NY, New York